Computer Operator I - DCA( West Greenwich, RI)

International Game Technology • West Greenwich, RI

274d • $31,096 - $67,496

About The Position

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit .

Requirements

• Two-year technical college degree or comparable experience of one - four years.
• Able to navigate through Unix/Linux (Red Hat)/AIX/VMS/DOS and perform basic commands.
• Working knowledge of VMware environments, VMware monitoring tools, FTP/SFTP protocols with an understanding or intermediate knowledge of Retailer POS, call center tools/functions, Tivoli, Nagios, OP5, SolarWinds, RUnscope, Monitis, Symantec Veritas, and Jira.
• Knowledge of business administration systems (i.e., Microsoft Office Suite, particularly Outlook, Word and Excel).
• Excellent written/oral reporting skills, interpersonal skills, the ability to communicate at all levels of the organization/customers, and where applicable, must be able to monitor and troubleshoot multiple technologies.

Responsibilities

• Provide entry to intermediate level monitoring and support for operating equipment for one or more jurisdictions, ensuring flawless operations 24/7.
• Conduct intermediate level analysis of systems and servers pertaining to host systems, middleware, applications, and existing tools.
• Monitor logical security through the use of established tools and procedures.
• Gain hands-on experience in identifying and resolving network technology issues associated with IP network devices and backbone transports.
• Effectively carry out, verify, and restore predefined processes in the operational checklists to guarantee the successful completion of draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests.
• Coordinate, carry out, verify, monitor, follow up on, and address internal and external customer requests based on established guidelines.
• Submit recommendations to create and maintain operational procedures and checklists.
• Follow service-level agreements and industry-approved IT protocols.

Benefits

• Medical benefits available from day one of employment.
• Three weeks of paid vacation per year, with prorated first-year accrual.
• 401K with employer match and 100% vested from day one.
• Company-paid parental leave, life insurance, short-term disability, and long-term disability.
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: Associate degree