Computer Operator & Business Process Automation Analyst I

Austin Bank•Longview, TX

12h

About The Position

SUMMARY: Operates and monitors computer equipment and programs in the Data Processing Department. Must maintain a good understanding of processes and developed workflows, as well as performing periodic workflow maintenance. Works with other departments to develop automation tasks to improve efficiency. ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes the following, other duties may be assigned; Develop and maintain technical knowledge of multiple independent business systems and processes used by the team, and cross train with department members to ensure coverage and business continuity. Perform routine tasks to maintain computer equipment and their peripherals. Complete checklist in a timely manner, with consistency, and without errors, attending to detail, which is critical. Loads peripheral equipment such as tapes and printer paper for operating runs. Establishes rapport with branch contacts. Assists with research and corrects processing errors when applicable. Capable of establishing and maintaining a schedule that balances the needs of the bank for program operation and maintenance of automated tasks. Analyzes business processes and can accurately identify where processes can be improved by process automation or changes in business procedures. Capable of analyzing various business problems without an established solution and must be able to develop and articulate ways to solve them in a satisfactory manner. Must be able to maintain software updates and upgrades for various systems used for this job. Systems include, but are not limited to Cognos Analytics, Fortra Automate, and others as determined by business needs. Must have good working knowledge of Virtual Machine Environments and how to use them for process automation. Maintain knowledge of Information Security and automation best practices. Develop, test and deploy automation solutions for multiple departments, and maintains those solutions as needed. Writes and delivers reports on a periodic basis for management Relies on instructions and pre-established guidelines to perform the functions of the job, as well as helping to establish new instructions and guidelines as needed, and a variety of other tasks. Manages various special projects assigned by management without the need for significant direct management. Must be able to analyze and develop solutions to business problems as they arise. Maintains current knowledge of technological developments as related to areas of responsibility. These areas include may include but are not limited to process automation, information security best practices and more as needed. Works under the supervision of and reports to Data Processing Manager. Exercises independent thought and judgment. Reads and follows programming logic. Applies basic troubleshooting skills when issues arise, applies any known fix(es) or contacts technical support, and then the operator stays until the problem is resolved. Develops and maintains basic automation solutions using approved tools and frameworks under guidance from senior developers or leads. Performs process documentation, data validation, and test execution; assists with user acceptance testing (UAT) and production support activities. Follows established development standards, security controls, and change management procedures; escalates risks and issues appropriately. Supports existing automations by monitoring process performance, investigating routine failures, and applying predefined fixes. Builds foundational knowledge of banking operations, regulatory considerations, and internal control requirements impacting automated processes. Exhibits superior customer service as an Austin Bank team member. Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs. Helps promote a loyal relationship between the customer and Austin Bank. Participates in developing a teamwork atmosphere with coworkers as part of department or branch location by attending meetings, participating in discussions, treating coworkers with respect and courtesy, and contributing to departmental goals. Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc. Take advantage of appropriate communication channels regarding bank related business matters. Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval. Uphold and safeguard the organization’s values particularly relating to ethics, integrity, and confidentiality both internally and externally. Maintains good vendor relations to ensure the Bank receives quality products and services in a timely fashion at the best possible price. Exhibits patience and understanding while working with other employees and departments. Reports to work regularly and promptly. Works flexible hours to accommodate shift work as necessary, as well as working late to finish a task. Works some weekends as needed. Enhances professional growth and development through participation in educational programs, current literature, community involvement and in-service meetings, etc. Maintains established department and Bank policies, procedures and objectives and quality assurance.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree
1 - 3 years related experience
equivalent combination of education and experience

Nice To Haves

IT Certifications or Automation Certifications are a plus.

Responsibilities

Develop and maintain technical knowledge of multiple independent business systems and processes used by the team, and cross train with department members to ensure coverage and business continuity.
Perform routine tasks to maintain computer equipment and their peripherals.
Complete checklist in a timely manner, with consistency, and without errors, attending to detail, which is critical.
Loads peripheral equipment such as tapes and printer paper for operating runs.
Establishes rapport with branch contacts. Assists with research and corrects processing errors when applicable.
Capable of establishing and maintaining a schedule that balances the needs of the bank for program operation and maintenance of automated tasks.
Analyzes business processes and can accurately identify where processes can be improved by process automation or changes in business procedures.
Capable of analyzing various business problems without an established solution and must be able to develop and articulate ways to solve them in a satisfactory manner.
Must be able to maintain software updates and upgrades for various systems used for this job. Systems include, but are not limited to Cognos Analytics, Fortra Automate, and others as determined by business needs.
Must have good working knowledge of Virtual Machine Environments and how to use them for process automation.
Maintain knowledge of Information Security and automation best practices.
Develop, test and deploy automation solutions for multiple departments, and maintains those solutions as needed.
Writes and delivers reports on a periodic basis for management
Relies on instructions and pre-established guidelines to perform the functions of the job, as well as helping to establish new instructions and guidelines as needed, and a variety of other tasks.
Manages various special projects assigned by management without the need for significant direct management. Must be able to analyze and develop solutions to business problems as they arise.
Maintains current knowledge of technological developments as related to areas of responsibility. These areas include may include but are not limited to process automation, information security best practices and more as needed.
Works under the supervision of and reports to Data Processing Manager.
Exercises independent thought and judgment.
Reads and follows programming logic.
Applies basic troubleshooting skills when issues arise, applies any known fix(es) or contacts technical support, and then the operator stays until the problem is resolved.
Develops and maintains basic automation solutions using approved tools and frameworks under guidance from senior developers or leads.
Performs process documentation, data validation, and test execution; assists with user acceptance testing (UAT) and production support activities.
Follows established development standards, security controls, and change management procedures; escalates risks and issues appropriately.
Supports existing automations by monitoring process performance, investigating routine failures, and applying predefined fixes.
Builds foundational knowledge of banking operations, regulatory considerations, and internal control requirements impacting automated processes.
Exhibits superior customer service as an Austin Bank team member. Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs. Helps promote a loyal relationship between the customer and Austin Bank.
Participates in developing a teamwork atmosphere with coworkers as part of department or branch location by attending meetings, participating in discussions, treating coworkers with respect and courtesy, and contributing to departmental goals.
Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc.
Take advantage of appropriate communication channels regarding bank related business matters.
Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.
Uphold and safeguard the organization’s values particularly relating to ethics, integrity, and confidentiality both internally and externally.
Maintains good vendor relations to ensure the Bank receives quality products and services in a timely fashion at the best possible price.
Exhibits patience and understanding while working with other employees and departments.
Reports to work regularly and promptly. Works flexible hours to accommodate shift work as necessary, as well as working late to finish a task. Works some weekends as needed.
Enhances professional growth and development through participation in educational programs, current literature, community involvement and in-service meetings, etc.
Maintains established department and Bank policies, procedures and objectives and quality assurance.