Computer Maintenance Technician-District Level II

Owensboro Public Schools•Owensboro, KY

About The Position

A Computer Maintenance Technician - Level II is responsible for assisting Level I techs with troubleshooting and resolving issues with educational technology. Persons in this position display a proficient understanding of databases, user account management, software troubleshooting, and hardware installation, maintenance, & repair. Level II technicians also serve as an escalation point for resolving technical issues in the district.

Requirements

Associate degree in the field of information technology preferred OR Relevant certifications and/or experience equivalent to an associate degree.
Four years of experience supporting and troubleshooting network components, educational software/applications, and Windows, macOS, & ChromeOS operating systems in an enterprise-scale production environment.
Experience processing and escalating internal tickets and/or incidents between tiered agents.
Proficient knowledge of technology equipment and devices.
Methods, equipment and tools used in the skilled repair and servicing of computer equipment.
Proficient knowledge of computer networks and networking equipment, management, installation, and maintenance.
Safety practices and precautions used in working with computer equipment.
Proficient techniques in record-keeping, organization, inventory, and work order management.
Interpersonal skills using tact, patience and courtesy.
Health and safety regulations.
Perform a variety of intermediate duties related to the installation, repair, alteration and maintenance of technology devices and equipment.
Read and interpret schematics and blueprints.
Seek out resources for self-training, training other staff, etc. when necessary and warranted.
Execute installation and repair work.
Maintain records related to work performed.
Establish and maintain cooperative and effective working relationships with others.
Analyze situations accurately and adopt an effective course of action.
Work independently with little direction.
Lift heavy objects.

Nice To Haves

Proficient computer programming knowledge and application (preferred)

Responsibilities

Resolve escalated or district-wide technical support incidents.
Perform a variety of skilled and technical duties related to the installation, repair, alteration and maintenance of computers, printers, and other peripheral equipment; schedule repairs or installations.
Conduct one-on-one and group training for personnel in use of computers and related software.
Inspect, isolate, and diagnose system malfunctions and determine appropriate repair procedures; replace defective parts and restore to proper operation of equipment; analyze and resolve general software malfunctions.
Update and maintain diagrams, documentation and other resources for staff and departmental use.
Monitor ticket system to assist in completion of all outstanding issues.
Make purchasing recommendations and recommend strategies to maintain efficiency.
Install computer hardware systems and software, including upgrades and enhancements.
Install, monitor, and maintain district-owned technology devices and equipment; determine appropriate location for installation; install cables and connect devices and test devices for proper operation.
Collaborate with departmental leadership and Level III techs on planning appropriate placement of technology devices, and training to be delivered.
Move equipment to new locations as requested; reroute and install communication cables for new location; test system to assure proper operation.
Perform advanced level repairs on technology devices and equipment, securing advanced-level training if necessary; collaborating with supervisor to arrange for training and specialized repair equipment, if resources exist.
Communicate with other departments regarding the repair and installation of computer equipment; communicate with vendors and manufacturers regarding parts, pricing, purchases and product information to find the best source of supply.
Provide assistance, information and technical expertise to faculty, administrators and students regarding the safe and proper operation, care and maintenance of computerized equipment.
Other duties as assigned by supervisor.