Computer/Laptop Repair Technician

Panasonic • Leawood, KS

3d • $15 - $17

About The Position

Performs tasks associated with the testing, diagnosing, repair, and/or refurbishing of mobility products (Toughbooks & Toughpads). This includes disassembling (taking apart) and reassembling components after repairing or replacing parts. Company Overview: As technology evolves at a resounding pace, so too do the needs of our customers and the communities they serve. Support in today’s market has transitioned from simple warranty support to complex end-to-end solutions. With comprehensive service and support offerings, our job is to keep your team well-equipped, productive, and connected. Our highly trained staff of technicians provide expertise ranging from hardware integration and warranty support to product customization and field-ready kitting. Our multilingual customer engagement specialists are on standby, ready to assist your team with advanced troubleshooting and diagnostics 24/7/365. We are committed to providing best-in-class service and solutions, ensuring successful outcomes and enhancing the customer’s experience.

Requirements

• Experience in computer troubleshooting and repair, down to the subassembly level, including but not limited to the removal and replacement of hard drives, memory, modems, motherboards, etc.
• Working knowledge of Windows
• Possess good organizational, decision-making, and logical troubleshooting skills
• Effective written & oral communication skills
• Detail-oriented
• Ability to learn new applications and programs
• Must be able to lift 12 pounds to a height of 5 feet
• Ability to work independently as well as in a team environment

Nice To Haves

• A+ Certification a plus

Responsibilities

• Test, troubleshoot, and diagnose computer hardware failures
• Replace, adjust and/or repair faulty components
• Conduct testing and troubleshooting functions with the assistance of information in the form of written or verbal descriptions/diagrams
• Perform data input of required material
• Perform quality inspections for all completed processes
• Read and interpret schematic diagrams and technical manuals
• Research and order parts required for individual repairs
• Provide feedback to supervisors of any observed trends or unusual failure conditions
• Miscellaneous daily tasks, including quality control support and/or clean-up activities
• Other duties as assigned

Benefits

• Health Benefits – Medical, dental, and vision.
• Voluntary Benefits – Life, accident, critical illness, disability, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions.
• Paid Time-Off Benefits – PTO, holidays, and volunteering (company sponsored events)
• Health Management and Wellbeing Programs – EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees