The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s $49 billion insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law. Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities. The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms. The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance. Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law. The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually. The Maryland Insurance Administration is recruiting to fill the position of Computer Information Services Specialist II. This position performs technical support for MIA end users by answering technical support telephone calls, logging problem tickets in E-Helpdesk system, troubleshooting hardware and software issues and resolving problems with computers, peripherals and wireless devices. The incumbent will develop new images for MIA workstations, install new images, configure user desktops and laptops with access to network and printers and other peripheral devices; and create and deploy applications and security patches using server based automated tools (e.g. Zenworks, Intune). The Computer Information Services Specialist II identifies and deploys appropriate security patches to desktop and laptop computers; administers end user accounts and permissions on Active Directory and Google email; sets up new users, group email accounts and distribution lists and disable accounts as required; and conducts periodic audits of the hardware and software inventory.