COMPUTER HARDWARE QA SPECIALIST

Microcenter • Hilliard, OH

432d

About The Position

The Computer Hardware QA Specialist at Micro Center is responsible for ensuring the compatibility and regulatory compliance of computer components. This role involves direct communication with vendors, maintaining internal software solutions, and providing support to both end users and internal teams. The ideal candidate should possess strong organizational skills and a passion for building PCs, along with the ability to communicate complex concepts to individuals with varying technical knowledge.

Requirements

• Experience in PC troubleshooting and repair, including hardware and BIOS-level support.
• Detail-oriented with the ability to identify and respond to issues quickly.
• Excellent verbal and written communication skills to effectively communicate with team members, other departments, vendors, and customers.
• Strong problem-solving abilities.
• Ability to handle multiple projects efficiently.
• Experience in Powershell, C#, C++, and Javascript.

Nice To Haves

• Experience in CPU, memory, and GPU overclocking is a plus.

Responsibilities

• Qualification of Computer Components: Test varying internal components to ensure compatibility and compliance with regulatory rules as well as compliance with vendor agreements.
• Production Preparation: Prepare a model for integration, including providing all assets to the integration facility and performing an on-site pilot inspection.
• Component Quality Response: Provide a rapid response to reported high failure rates on site at the integration facilities and report solutions to Home Office leadership teams.
• End User Support: Provide support to end users through channels such as the Q&A section and forum.
• Internal Support: Provide support to Home Office and store personnel with rapid response to detected issues.
• End Product Inspections: Inspect products on site at integration facilities to ensure quality and consistency in the end product.
• Light Coding: Update and maintain internal software solutions.

Benefits

• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: No Education Listed