Computer Data Entry Aide (H-HEAP)

Honolulu Community Action Program, Inc. (Hcap) • Honolulu, HI

306d

About The Position

The H-HEAP Computer Data Entry Aide will perform general clerical day-to-day operation duties from answering phones, faxing, making copies, filing documents, and data entry. The position will review all incoming H-HEAP applications for final processing into the state data system. There will be times this position will assist with interviewing H-HEAP applicants in person or by phone to confirm accurate information in order to finalize client's application. The position will assist the H-HEAP Program Coordinator in running reports before final submission to the state. Other responsibilities include handling a high volume of incoming calls in a professional manner and maintain a high-level of confidentiality. This is a temporary position.

Requirements

• A high school diploma/equivalent is minimally required
• Two years of general clerical experience with answering phones, faxing, making copies, filing documents, data entry, and computer literacy in excel and access
• Must maintain a high level of confidentiality
• Must be able to read, write and speak in Standard English
• Able to accept supervision and work with staff and community social services providers cooperatively
• Able to deal effectively with a variety of people, situations, problems and changes
• Able to work with people who are in stressful situations
• Able to work independently, as well as in groups
• Daily access to a vehicle preferred

Nice To Haves

• Bilingual/bicultural skills, preferably in Marshallese, Chuukese, Samoan, Filipino, Korean, Laotian, Vietnamese, Japanese, or Chinese
• Knowledge of the characteristics of low-income areas and the community resources on Oahu
• Knowledge of the multi-ethnic cultures common to Oahu

Responsibilities

• Performs general data entry activities (inputting/retrieving information) from a variety of source documents
• Types, proofreads, and prepares reports
• Review documents to ensure accuracy, check for missing information, and/or other required documents
• Must be able to work independently to meet deadlines
• Contact applicants and assist with completing their applications in person or by phone
• Answer and informs callers about services in a professional manner
• Interview clients to obtain information, explains the process, and completes the intake process
• Provides and receives client information in person, by telephone, or mail to authorized individuals
• Maintain accurate logs, daily schedules, taking messages, and performs follow-up with potential applicants
• Maintains documents, files, applications and other pertinent information
• Other duties may be assigned

What This Job Offers

• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED