Honolulu Community Action Program, Inc. (Hcap)-posted 8 months ago
Entry Level
Honolulu, HI
Social Assistance

The H-HEAP Computer Data Entry Aide will perform general clerical day-to-day operation duties from answering phones, faxing, making copies, filing documents, and data entry. The position will review all incoming H-HEAP applications for final processing into the state data system. There will be times this position will assist with interviewing H-HEAP applicants in person or by phone to confirm accurate information in order to finalize client's application. The position will assist the H-HEAP Program Coordinator in running reports before final submission to the state. Other responsibilities include handling a high volume of incoming calls in a professional manner and maintain a high-level of confidentiality. This is a temporary position.

  • Performs general data entry activities (inputting/retrieving information) from a variety of source documents
  • Types, proofreads, and prepares reports
  • Review documents to ensure accuracy, check for missing information, and/or other required documents
  • Must be able to work independently to meet deadlines
  • Contact applicants and assist with completing their applications in person or by phone
  • Answer and informs callers about services in a professional manner
  • Interview clients to obtain information, explains the process, and completes the intake process
  • Provides and receives client information in person, by telephone, or mail to authorized individuals
  • Maintain accurate logs, daily schedules, taking messages, and performs follow-up with potential applicants
  • Maintains documents, files, applications and other pertinent information
  • Other duties may be assigned
  • A high school diploma/equivalent is minimally required
  • Two years of general clerical experience with answering phones, faxing, making copies, filing documents, data entry, and computer literacy in excel and access
  • Must maintain a high level of confidentiality
  • Must be able to read, write and speak in Standard English
  • Able to accept supervision and work with staff and community social services providers cooperatively
  • Able to deal effectively with a variety of people, situations, problems and changes
  • Able to work with people who are in stressful situations
  • Able to work independently, as well as in groups
  • Daily access to a vehicle preferred
  • Bilingual/bicultural skills, preferably in Marshallese, Chuukese, Samoan, Filipino, Korean, Laotian, Vietnamese, Japanese, or Chinese
  • Knowledge of the characteristics of low-income areas and the community resources on Oahu
  • Knowledge of the multi-ethnic cultures common to Oahu
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