uBreakiFix-posted about 1 year ago
$37,440 - $52,000/Yr
Part-time • Entry Level
Reno, NV
Repair and Maintenance

The Computer/Cellphone Technician role at uBreakiFix involves diagnosing, troubleshooting, and repairing electronic devices while ensuring high levels of customer satisfaction. The technician will work in a fast-paced environment, providing technical support and solutions to customers, and maintaining the quality standards of the company.

  • Diagnose, troubleshoot and repair devices
  • Provide recommendations for problem resolution
  • Explain complex technical issues to customers in a non-technical manner
  • Provide repair and replacement estimates to customers
  • Ensure that all repairs meet or exceed uBreakiFix quality standards
  • Greet customers in a friendly manner and maintain a positive work environment
  • Answer phone calls to the store with a professional demeanor
  • Ensure that customers have an enjoyable experience by providing superior customer service
  • Keep track of all devices and inventory while safeguarding store stock
  • Utilize the point of sale system to maintain accurate customer records and repair status
  • Maintain the cleanliness and professional appearance of the store
  • Outstanding customer service skills
  • Excellent technical, problem solving, and analytical skills
  • Exceptional organizational skills
  • Strong written and oral communication skills
  • Proficient in Microsoft Office
  • Ability to work flexible hours, including weekends and holidays
  • High school diploma or GED
  • A+ Certification
  • Apple Certified Macintosh Technician (ACMT)
  • Experience repairing electronics, smartphones, PC/MACs, and game consoles
  • Technical degree or certification in Electronics or Consumer Electronics
  • Previous experience working at retail electronics store
  • Employee discount
  • Paid time off
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