Computer Assistant II (Part-time)

Indianapolis Marion County Public Library-posted 11 months ago

Part-time • Entry Level

Indianapolis, IN

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The Computer Assistant II position at the Spades Park Branch is a part-time role requiring 20 hours of work per week. The schedule may vary, including a combination of day, evening, and weekend hours, with mandatory availability on Sundays and holidays. The starting hourly rate for this position is $18.30, and it is classified as non-exempt under FLSA regulations. Candidates must submit their applications by February 4, 2025, at 11:59 PM, and will receive updates on their application status via email.

Develop, assist with, and present technology-themed programming and digital literacy classes across multiple skill levels.
Support library patrons on workforce-related projects to assist with job searches, writing resumes and cover letters, and other computer and workforce-related activities.
Monitor the Computer Lab and troubleshoot basic computer technical problems.
Handle patron questions and offer computer assistance.
Order supplies as needed and maintain printer/equipment readiness.
Process and shelve holds.
Assist patrons with questions regarding library policies and services, analyzing and making decisions regarding patron problems using good judgment.
Accept and process all outgoing and incoming materials from patrons in a timely manner.
Assist patrons with library card applications.
Prepare cash drawer, including preparation of bank deposit, and accept payments for overdue, lost, and damaged materials.

Have some training/college at least 6 months beyond the high school level.
Have intermediate to advanced knowledge of computer functions (Microsoft Office applications, Google applications, and iOS or Android devices and apps, printing, copy machines, etc.).
Have previous experience working with customers face to face.
Have previous experience assisting others with basic computer and/or software problems.
Be available to work day, evening, and weekend hours, including occasional mandatory Sundays.

Be bilingual (preferred but not required).
Previous experience working in a customer service position and/or working with adult instruction is preferred.

Medical, dental, and vision insurance coverage.
100% company-paid long-term disability.
Low rates on group life coverage.
Generous amounts of PTO.
11 paid holidays per year.
Library paid pension plan.

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