Computer Assistant II (Part-time)

Indianapolis Marion County Public Library • Indianapolis, IN

376d • $18

About The Position

The Computer Assistant II position at the Spades Park Branch is a part-time role requiring 20 hours of work per week. The schedule may vary, including a combination of day, evening, and weekend hours, with mandatory availability on Sundays and holidays. The starting hourly rate for this position is $18.30, and it is classified as non-exempt under FLSA regulations. Candidates must submit their applications by February 4, 2025, at 11:59 PM, and will receive updates on their application status via email.

Requirements

• Have some training/college at least 6 months beyond the high school level.
• Have intermediate to advanced knowledge of computer functions (Microsoft Office applications, Google applications, and iOS or Android devices and apps, printing, copy machines, etc.).
• Have previous experience working with customers face to face.
• Have previous experience assisting others with basic computer and/or software problems.
• Be available to work day, evening, and weekend hours, including occasional mandatory Sundays.

Nice To Haves

• Be bilingual (preferred but not required).
• Previous experience working in a customer service position and/or working with adult instruction is preferred.

Responsibilities

• Develop, assist with, and present technology-themed programming and digital literacy classes across multiple skill levels.
• Support library patrons on workforce-related projects to assist with job searches, writing resumes and cover letters, and other computer and workforce-related activities.
• Monitor the Computer Lab and troubleshoot basic computer technical problems.
• Handle patron questions and offer computer assistance.
• Order supplies as needed and maintain printer/equipment readiness.
• Process and shelve holds.
• Assist patrons with questions regarding library policies and services, analyzing and making decisions regarding patron problems using good judgment.
• Accept and process all outgoing and incoming materials from patrons in a timely manner.
• Assist patrons with library card applications.
• Prepare cash drawer, including preparation of bank deposit, and accept payments for overdue, lost, and damaged materials.

Benefits

• Medical, dental, and vision insurance coverage.
• 100% company-paid long-term disability.
• Low rates on group life coverage.
• Generous amounts of PTO.
• 11 paid holidays per year.
• Library paid pension plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED