Compressor Support Specialist

Ingersoll Rand • Mount Sterling, IL

66d • $58,000 - $75,200 • Onsite

About The Position

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. Step Into the Front Line of Compression Systems Support. As our Compressor Support Specialist, you'll be the go-to troubleshooting expert behind our air systems solving complex issues, optimizing performance, and keeping customers running at full strength. Serving as a factory authority for the Compression Technologies North America division, you'll provide technical support to our field technicians and distribution network. This role is built for those with true, hands-on mechanical experience-not just theory, but real time spent troubleshooting industrial equipment. You understand how machines are built, how they fail, and how to bring them back to life. As a backbone of our service group, you'll collaborate with field providers, as well as your world-class internal team, to tackle the toughest challenges, bringing deep mechanical and electrical insight into every situation. Beyond solving technical problems, you'll help shape what's next by helping to train and develop the next generation of field technicians. You'll have a front row seat in contributing to product design, field testing, and the rollout of new technologies. If you're ready to apply what you know, support others, and make a tangible impact, this role offers a powerful platform to grow and see your work in motion!

Requirements

• Bachelor's degree or relevant mechanical and work experience equivalent.
• 5+ years' experience in mechanical / industrial work environment.
• Strong problem-solving skills to resolve complex technical and system issues impacting customers.
• Demonstrated ability to navigate conflict and differing opinions while consistently fostering collaboration and professionalism with internal and external stakeholders.
• Ability to compile and maintain technical bulletins, troubleshooting guides, and fault trees.
• Technical Expertise & Hands-On Problem Solving
• Cross-Functional Collaboration & Communication
• Knowledge Management & Technical Training
• Customer-Centric Field Support
• Strong problem-solving skills to resolve complex technical and system issues impacting customers.
• Demonstrated ability to navigate conflict and differing opinions while consistently fostering collaboration and professionalism with internal and external stakeholders.
• Ability to compile and maintain technical bulletins, troubleshooting guides, and fault trees.

Responsibilities

• Acquire subject matter expertise in assigned air products and maintain expertise in addition to representing training and technical support on new product development teams.
• Provide technical support for the field support organizations (IRCC's and Distribution) and directly to customers as required via phone, emails and customer site visits.
• Support contact management capability for interaction with channel field technicians in support of resolving complex product and system issues impacting our customers.
• Provide problem solving in a technical support role and load repetitive quality / reliability issues into QRMSa.
• Compile technical bulletins fault trees and troubleshooting guides to ensure field personnel have access to latest updates / reference data. This includes contributing to the Knowledge Base to improve field connectivity and effective troubleshooting, through all mode of multimedia.
• Communicate with peers, Engineers, Operations and Management to understand product specifications and root causes of issues
• Mentor Product Support team members by enhancing the professional and technical skills, in addition to Global Multi-media technical solution authoring and deployment.
• Participates in the activities of global expertise network leaders to drive TechDirect knowledge management execution; improve technician effectiveness with faster access to solutions and knowledge base.

Benefits

• Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs.
• Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings.
• These benefits are our commitment to you, so you can be your best at work and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Number of Employees: 1-10 employees