Compliance Support Specialist (Compliance Specialist 1)

State of Oregon

10d•Onsite

About The Position

LOCATION: Salem, OR This position is in-person only and is not eligible for telework or hybrid arrangements. Work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. SALARY: $4,550 - $6,627/per month Non-PERS Rate $4,822 - $7,024/per month PERS Rate WHAT YOU WILL DO: The primary purpose of this position is to ensure compliance with regulatory requirements by providing customer assistance, conducting thorough document review and processing, and fulfilling public records requests for all Division sections and programs. This position provides customer assistance and support on Corporation Division programs and services through phone calls, emails or counter service and processing documents related to business filings, Notary, and UCC. This is accomplished in part, but not limited to: Provide the public by telephone, email or in person with interpretation and explanation of laws, rules, policies, procedures to assure compliance of all documents being filed, or information requested relating to all Corporation Division programs. Clarify issues with customers and resolve problems or complaints. Seek assistance from manager or team lead when necessary. Provide technical assistance to customers filing in our online applications. This will include basic troubleshooting of switching browsers, clearing cache, clarifying, and clearing system error messages to complete application. Research agency records to respond to customer inquiries, including information from databases, knowledge articles and website tools. Document phone calls through a case management system, which includes customer contact information, core reason for customer call and resolution. Refer customers to other division/agency staff, or to other state, federal or local government agencies for assistance. For explicit duties, please request a copy of the position description from [email protected].

Requirements

Two years experience doing administrative research that included compiling and evaluating facts, while working directly with individuals in person or over the phone, to recommend management action or decide eligibility or compliance with program guidelines and regulations.
Strong focus on providing courteous, knowledgeable, and timely service to the public.
Experience responding to inquiries and providing information via telephone, email, and written correspondence to both internal and external customers.
Proficient in entering and retrieving data from computer databases while managing calls and customer interactions simultaneously.
Experience doing administrative research that included compiling and evaluating facts to determine compliance with program guidelines and regulations.
Familiarity of Oregon Administrative Rules (OAR), Oregon Revised Statutes (ORS).
Demonstrate strong organizational skills.
Ability to perform with a high degree of accuracy, excellent attention to detail and good judgement while using multiple computer systems in a fast-paced environment.
Strong problem solving skills with the ability to assess situations, identify practical solutions, and consider all perspectives to resolve issues fairly and effectively.
Excellent written and verbal communication to effectively interact with the public through multiple communication channels which include Call Center, email and in person customer contacts.
Flexibility to adjust to changing priorities, workloads, and regulations in a fast-paced environment.
Demonstrate Strong sense of integrity, confidentiality, and professionalism in all aspects of work.

Nice To Haves

Preference may be given to applicants who demonstrate strong writing skills and/or those that are bilingual in English and any other language.

Responsibilities

Ensure compliance with regulatory requirements by providing customer assistance, conducting thorough document review and processing, and fulfilling public records requests for all Division sections and programs.
Provide customer assistance and support on Corporation Division programs and services through phone calls, emails or counter service and processing documents related to business filings, Notary, and UCC.
Provide the public by telephone, email or in person with interpretation and explanation of laws, rules, policies, procedures to assure compliance of all documents being filed, or information requested relating to all Corporation Division programs.
Clarify issues with customers and resolve problems or complaints.
Provide technical assistance to customers filing in our online applications. This will include basic troubleshooting of switching browsers, clearing cache, clarifying, and clearing system error messages to complete application.
Research agency records to respond to customer inquiries, including information from databases, knowledge articles and website tools.
Document phone calls through a case management system, which includes customer contact information, core reason for customer call and resolution.
Refer customers to other division/agency staff, or to other state, federal or local government agencies for assistance.

Benefits

Family Friendly Work Life Balance (paid time off, 12 holidays, 3 personal days, short and long term disability benefits)
Take Care of Yourself and Your Family (comprehensive employee benefits, choice of medical plans, vision plan, life insurance, child care flexible spending account, employee assistance program)
Celebrate Uniqueness: Diversity and inclusion are cornerstones of our values. We recognize that diversity and inclusion are critical to developing a talented, high-performing workforce and are committed to providing a supportive work environment in which all of our employees can thrive and reach their full potential. We strive to maintain a culture that attracts, develops and retains a diverse workforce that closely mirrors the residents of our community. We learn from and respect the cultures in which we operate and value the uniqueness of individual talents, experiences and ideas.
Invest in Your Future: (Pension plan, deferred comp, short and long term disability plan, flexible spending accounts for healthcare and dependent care)
Be Appreciated (employee recognition events, agency unique employee recognition program allowing for additional leave options such as vacation buy-out and sick leave roll-over, dynamic employees doing impactful work)

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