Responsible for ensuring compliance with all third-party regulations within the assigned property/properties. Consistently and genuinely demonstrate the HEROES principles of being Helpful, Engaged, Responsive, Outstanding, Excellent and Successful in all activities and interactions. Monitor resident files for compliance with various program requirements; take appropriate action to secure compliance of the file or removal of tenants not meeting eligibility requirements. Work closely with applicants and residents to secure necessary documentation and verifications required for program compliance. Secure third-party verification of resident qualifications for program eligibility Coordinate the recertification process of current residents to ensure and document continued eligibility. Maintain neat, accurate, complete, and organized compliance files for current and former residents, consistent with applicable program and retention requirements. Qualify prospective residents, assist current residents with lease renewals, and rent collection. Maintain accurate and timely leasing reports as required, along with daily Yardi input. Respond to resident inquiries and service needs, referring to other staff members or management as appropriate to ensure timely resolution. Maintain strict adherence to the federal Fair Housing Act, which prohibits "any preference, limitation, or discrimination because of race, color, religion, sex, handicap, familial status, or national origin, or intention to make such preference, limitation or discrimination” and other applicable regulations. Keep Property Manager informed of any information that could affect property operations. Maintain a thorough knowledge of the competition and provide Property Manager with up-to-date market information. Ability to access all areas of the community. Other duties as assigned.
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED