Compliance Specialist

ABC Legal Services

10h•Remote

About The Position

ABC Legal Service is the national leader in service of process, with a team of 1000 and growing, headquartered in Seattle with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. They have been successful in this unique business for over 30 years and continue to advance their technology and business processes. Their focus is to expand their technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. The Compliance Specialist supports Process Server contractors as part of the Process Server Development team. This role reviews service events submitted by process servers to ensure compliance with court and customer requirements and ABC’s guidelines and expectations. This role also investigates complaints and contested serves.

Requirements

High school diploma or GED required
Excellent written communication skills, specifically professional email communication a must
Ability to take concise and effective notes
Detail oriented and able to learn a large amount of new information in a short amount of time
Ability to train and work remotely using Microsoft Teams as a primary mode of communication
Experience and proficiency with Microsoft Office

Nice To Haves

6-12 months relevant experience preferred
Writing experience in a professional or higher education environment preferred

Responsibilities

Review service events for compliance with ABC, court, and customer requirements
Provide education and instruction to process servers regarding service requirements
Investigate service complaints
Create service complaint investigation reports
Update and analyze process server review records
Perform DCA required audits of process server logbooks
Audit process server service event histories
Perform other job-related duties as assigned