Compliance Specialist

Community Roots Housing•Seattle, WA

8d•$68,500 - $75,000

About The Position

The Compliance Specialist will ensure accurate and consistent application of program policies, procedures, and regulations established by HUD, Tax Credit and other regulatory agencies for Community Roots Housing’s portfolio. in addition to working with Property Operations staff to provide training for all positions within the department. Responsibilities will also include: Evaluation and development of technical training modules for Fair Housing, Leasing and Certifications sections of the Property Management policy and procedures Coordinating and conducting onboarding and ongoing training for all Property Management staff. Continual maintenance and evaluation of technical training modules for the Property Management Department. Coordinating staff participation in internal and external training as required. Serving as the quality assurance resource for standardization of processes and developing standard operating processes for new policy and procedure as necessary. Developing and instituting appropriate and effective tools and processes for self-assessment with follow up plans to correct deficiencies as identified.

Requirements

Standard business English: Ability to speak, read and write.
Computer skills: General computer literacy.
Permit/License/Certification: Completion of Tax Credit Compliance Training (within 2 years of hire).
Knowledge of and experience with: Working with a diverse variety of people. Strong verbal communication skills on the telephone and in person. Standard business reading and writing skills.
Minimum 2 years in Multifamily housing programs to include: Knowledge of Landlord/Tenant Law, HUD, WSHFC Tax Credit occupancy and compliance regulations and experience in property management preferred.
Ability to perform the following functions (in addition to tasks outlined on prior pages): Ability to follow instructions and perform work accurately, attention to detail, work under supervision and effective problem-solving skills. Ability to work effectively with and supervise people of diverse personalities, cultures and communication styles. Ability to work with people who have limited English. Ability to organize time efficiently, prioritize tasks and perform tasks in a self-directed manner. Ability to cope with deadline pressures. Ability to work in a team environment.

Nice To Haves

Ability to understand, interpret, and apply complex departmental policies and procedures
Knowledge of HUD Section 8, WSHFC Tax Credit, HOME and City of Seattle housing regulations
Certified Occupancy Specialist (COS), Spectrum Certified Credit Compliance Professional (CP3) or equivalent certifications
Experience with Adobe Acrobat and Microsoft Office software programs
RealPage One-Site or one-Site property management software experience

Responsibilities

Auditing and conducting reviews of appropriate files, documents and maintains reports to ensure compliance with performance criteria; develops custom forms and reports, prepares auditing and verification procedures in coordination with managers to ascertain compliance.
Ensures Property Management is operating in compliance with its own internal policy and procedures including admission preferences, occupancy standards, applications processing, tenant selection, tenant screening, annual reviews, and interims.
Monitoring compliance with Fair Housing laws and regulations
Prepare and submit annual funder reports and responses from outside funding audits to include MOR’s, TAX Credit, City of Seattle and Commerce annual audits
Review HAP Renewals, Annual Rent Increases, Gross Rent Changes, and income limits for submission
Review and submit all special claims for HUD properties.
Check Utility Allowances and Voucher Schedules Quarterly.
Responsible for transmitting and reconcile of EIV, TRACS and HUD submissions for portfolio.
Provides quality control reviews of tenant files in an effort to ensure accurate subsidy calculations and ensures that various regulations are being followed; serves as a resource to answer staff questions about program compliance.
Maintains inventory and control of Property Management forms; creates and/or revises forms as needed and serves as quality assurance resource for standardization of processes; stays up to date on all HUD requirements.
Actively participates in workgroups tasked with reviewing, updating, and revising chapters of the Property Management Policies and Procedures
Make self-available to answer questions from team and other partners
Perform quality reviews of Property Software to ensure proper use and that policies are being followed
Working closely with Property Management team, develops, conducts, maintains and evaluates technical training modules for Property Management staff on areas around Compliance to include- leasing, certifications and fair housing.
Evaluates achievements of programs objectives and works with management to document, revise and change policy and procedures.
Plans, coordinates, designs and implements the initial and ongoing training of Property Management staff to ensure the training program is in compliance with internal and external policies and procedures; provides intermediate training for issues as needed to facilitate the Property Management teams operational training development; monitors, evaluates, records training, and delivers presentations to department leadership on program effectiveness.
Training teams both virtually and in person on process for completion of timely and accurate leasing and certifications with HUD, HOME, Tax Credit, MFTE and other regulators
Assist in providing support with Property Management Systems as we transition to new system. Including providing training to new staff for leasing and certification processes.
Provide ongoing training to individual staff on compliance related issues as identified by management
Create an environment that inspires a high level of service for prospects, applicants and residents
Ensure fair and equitable application of screening and other core department policies and resident relations processes
Contribute and participate in troubleshooting problems as they arise and suggest/initiate changes as they are needed
Maintain a high degree of confidentiality relative to work performed
Other duties as assigned