Compliance Specialist

State of Montana•Helena, MT

2d•Remote

About The Position

The Department of Commerce aims to make sure Montana is the best place to work, live and play. We work alongside private industry and local organizations to create jobs, grow businesses, develop affordable housing and improve community infrastructure. (You can learn more about us here.) This temporary position serves as an Application Reviewer (Compliance Specialist 1) for the Board of Housing Homeowner Assistance Fund Program. The position is being created to assist with the implementation of the Montana 2021 - 2025 COVID-19 Homeownership Assistance Fund (HAF) program created by the American Rescue Plan Act of 2021 that was signed into law on March 11, 2021. This program provides home repairs to prevent displacement, mortgage assistance, and other eligible expenditures for eligible homeowners throughout Montana. This federally funded part-time temporary position is expected to last until September 30, 2026, depending on availability of federal funds and business needs.

Requirements

High School Diploma or equivalent.
Two years of experience in customer service and/or housing program, which may include home repairs, construction, homeownership programs, housing stability supports, or other similar roles is highly desirable.
Compiling and evaluating documentation from multiple sources.
Understanding and evaluating construction documents and invoices to determine job completion.
Analyzing and applying state and federal regulations.
Compiling, organizing, and reconciling complex data.
Standard office software operations.
Excellent analytic skills and attention to detail.
Able to communicate effectively with varied audiences (e.g., customers, servicer, counselors, legal staff, and coworkers, et al.) verbally and in writing.
Manage large volumes of data.
Exercise creativity to resolve problems.
Able to work within time constraints.
Able to work independently or within a team environment is required.

Responsibilities

Communicate both electronically and verbally with applicants, to determine home repair needs.
Initiates and responds to customer inquiries regarding home repair needs including sending requests for financial information and verifying completed repairs with contract.
Manages application and pertinent home repair data. Tracks requests for research and information from internal and external sources for the purpose of resolving home repair application issues and maintaining customer contact logs.
Tracks and manages draw requests from contractors and construction close-out documents.
Responsible for record management for the HAF Program by establishing and maintaining HAF records in accordance with regulations and governing laws.