Compliance Services Specialist I

Wheels International Limited • Schaumburg, IL

133d • $36,700 - $51,300 • Onsite

About The Position

The Compliance Services Specialist I is responsible for management of various transactional processes managed by the Compliance services team. Transactions include management of new vehicle paperwork or the registration renewals process. The specialist will cultivate relationships with DMVs and trusted vendors to ensure partnership across the industry. The specialist will be well-versed and able to operate within external and internal systems and technologies to manage processing and communication. The specialist will adhere to detailed methods of tracking to ensure fleet vehicles are on the road legally with the proper license and registration. Individuals in this role will be assigned to one of the following working groups and understand the role includes flexibility to be reassigned to another team to suit the business needs to optimize customer satisfaction.

Requirements

• Minimum high school diploma or equivalent.
• 2 years of previous office or customer service experience.
• Use of SalesForce request management system to engage and respond to client / driver requests.

Responsibilities

• Print title, registration and tax documents based upon owner, state and specific client or vehicle instructions.
• Assign ownership to ensure compliance within state and county statutes.
• Identify, analyze and research to resolve state, county, and province license and title rejections and or questions pertaining to title, registration and tax.
• Create, update and adjust the print positions on a form through Forms Definition.
• Order duplicate mso's directly through manufacturer website and follow up until received.
• Process registration renewals using the appropriate resource (e.g., electronic transfer, on-line terminal, mail) for each jurisdiction.
• Ensure clients are billed correctly for renewals by verifying registration and service fees.
• Reconcile discrepancies using data acquired from Wheels' databases and from vendor reports.
• Contact driver or client when jurisdiction requirements (e.g., emissions check, resolve outstanding violations) are needed to complete renewals.
• Coordinate with other departments to help fulfill missing/late requirements.

Benefits

• Market-leading benefits package.
• Participation in the annual incentive plan based on company and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Printing and Related Support Activities
• Education Level: High school or GED