COMPLIANCE OFFICER - 42003610 (FOR INTERNAL AGENCY EMPLOYEES ONLY)
About The Position
Administers exceptional customer service by providing application intake for individuals and agencies licensed under Chapter 493, Florida Statutes, and for new and renewal concealed weapon license applications under section 790.06, Florida Statutes. Applicant intake includes the following: maintaining the appointment calendar; examination and analysis of application and supporting documentation to verify completion; notarization administration of oath of the application; electronically scanning the applicant's fingerprints; digitally photographing the applicant; and payment processing. Issues and prints renewal licenses. Performs appropriate data entry to maintain records and statistics using a complex interactive computer database, specifically, the electronic document management system (EDMS). Responds to applicant and licensee inquiries regarding statutory and procedural eligibility requirements for applications and renewals. Interprets policies, procedures and applicable Florida Statues. Reviews applications, fingerprints and other documentation to determine the action(s) required to complete the processing of an application or renewal application. The incumbent must have a thorough working knowledge of a variety of integrated software packages to request and direct research necessary to resolve licensing problems. Assists hearing officers in conducting informal hearings held in the regional office, administers oath to hearing witnesses and performs appropriate data entry for hearing documents. Performs other related duties as required.
Requirements
- A high school diploma or its equivalent and two (2) years of secretarial or clerical experience, administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations, or investigations.
- College education from an accredited college or university can substitute at the rate of 30 semester or 45 quarter hours for each year of the required work experience.
- An equivalent combination of education and experience which equals two (2) years can substitute for the above requirements.
- Knowledge of the principles and techniques of effective communication.
- Ability to review data for accuracy and completeness.
- Ability to communicate effectively.
- Ability to establish and maintain effective working relationships with others.
- Knowledge of basic computer operations.
- Knowledge of Chapter 493 and section 790.06, F.S.
Responsibilities
- Administers exceptional customer service by providing application intake for individuals and agencies licensed under Chapter 493, Florida Statutes, and for new and renewal concealed weapon license applications under section 790.06, Florida Statutes.
- Applicant intake includes the following: maintaining the appointment calendar; examination and analysis of application and supporting documentation to verify completion; notarization administration of oath of the application; electronically scanning the applicant's fingerprints; digitally photographing the applicant; and payment processing.
- Issues and prints renewal licenses.
- Performs appropriate data entry to maintain records and statistics using a complex interactive computer database, specifically, the electronic document management system (EDMS).
- Responds to applicant and licensee inquiries regarding statutory and procedural eligibility requirements for applications and renewals.
- Interprets policies, procedures and applicable Florida Statues.
- Reviews applications, fingerprints and other documentation to determine the action(s) required to complete the processing of an application or renewal application.
- Assists hearing officers in conducting informal hearings held in the regional office, administers oath to hearing witnesses and performs appropriate data entry for hearing documents.
- Performs other related duties as required.
Benefits
- Annual and Sick Leave benefits;
- Nine paid holidays and one Personal holiday each year;
- State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;
- Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com;)
- Flexible Spending Accounts;
- Tuition waivers;
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
