Compliance Officer

Tellworks Communications•Jeffersonville, IN

About The Position

The Compliance Officer is responsible for designing, implementing, and enforcing compliance, risk management, and control frameworks across Tellworks Logistics’ warehouse operations, with a clear expectation of hands-on, on-the-floor engagement. This role requires direct involvement in daily warehouse activities, including receiving, put-away, picking, stocking, packing, shipping, product inspection, cargo handling, inventory control and order fulfilling—to ensure controls are consistently executed and effective in practice, not just in design. The position ensures that operational, regulatory, and financial controls are aligned with SOC 1 Type 1 and Type 2, SOC 2 Type 1 and Type 2, OSHA requirements, and industry best practices. The Compliance Officer is expected to actively test controls, identify gaps, and drive corrective and preventive actions (CAPA) in real time with warehouse teams. This role also supports audit readiness, business continuity and disaster recovery (including testing), and IT General Controls (ITGC), while working closely with the Chief Compliance Officer (CCO), operations leadership, IT, and external auditors to ensure compliance is fully embedded in warehouse execution.

Requirements

Bachelor’s degree required; JD, MBA, or relevant compliance certification strongly preferred
Minimum of 8 years of experience in compliance, risk management, or regulatory roles, preferably within warehousing, logistics, or supply chain environments
Strong working knowledge of warehouse operations, OSHA, labor and employment laws, safety and environmental regulations, logistics-related compliance requirements, and relevant industry standards
Proven experience building and managing compliance programs in multi-site and/or multi-state organizations
Excellent analytical, documentation, problem-solving, and communication skills
Ability to travel up to 30%

Nice To Haves

Big Four or similar consulting experience preferred
Lean Six Sigma background preferred
CIA, CISA, and/or ISO-based certifications preferred.

Responsibilities

Support the enterprise compliance program design under guidance of the Chief Compliance Officer
Maintain compliance frameworks across multi-site warehouse operations
Coordinate internal audits, compliance testing, and regulatory reviews
Identify gaps, document deficiencies, track corrective actions, and report results
Support SOC 1 and SOC 2 Type 1 and Type 2 examinations
Design, document, and test control activities aligned to trust service criteria
Maintain narratives, risk control matrices, and supporting evidence
Coordinate management responses and remediation plans
Oversee access management controls including provisioning, deprovisioning, and periodic reviews
Monitor change management controls for systems supporting warehouse and financial operations
Validate system operations controls including backups, logging, and monitoring
Maintain Business Continuity and Disaster Recovery plans
Facilitate tabletop exercises and functional BCDR testing
Track findings and ensure remediation is completed
Manage identified repeat failures and track corrective and preventive actions to closure.
Oversee compliance and control execution across all core warehouse processes, including receiving, put-away, picking, stocking, shipping, product inspection, cargo handling, inventory control (full and cycle counts), packing, and order fulfilment
Monitor regulatory and legislative developments impacting warehousing, fulfillment, and logistics operations, and proactively advise leadership on implications
Identify and assess operational, financial, and IT risks across warehouse and supporting systems
Implement preventive controls such as system access restrictions, approvals, and training requirements
Apply detective controls including reconciliations, audits, exception reports, and monitoring dashboards.
Prepare audit schedules, coordinate walkthroughs, collect and validate evidence, and track remediation activities
Serve as liaison between operations, IT, sites-leadership, and external auditors
Provide regular reporting on audit status, findings, and compliance metrics