Compliance Officer II - Complaints

Coastal Community Bank • Everett, WA

220d • $98,408 - $123,010 • Remote

About The Position

Coastal Community Bank is a little bit of banking and a little bit of tech-ing. The people at Coastal don't just help people with their banking; they help reshape how banking technology allows and serves EVERYONE. We think and work like entrepreneurs, always moving and constantly improving. We care about each other, are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together -- you belong here.

Requirements

• 5+ years of financial services compliance related experience in complaint management.
• Proficient knowledge of financial services, deposit, privacy and lending compliance laws and regulations.
• Ability to read, analyze and interpret governmental laws, regulations, and regulatory guidance.
• Strong investigative, problem-solving, and critical thinking skills.
• Ability to perform multiple tasks and priorities to meet deadlines.
• Strong verbal and written communication skills.
• Exceptional organizational skills and a high attention to detail and accuracy.
• Solid knowledge with standard computer applications including Windows Office suite.

Responsibilities

• Oversee a robust and effective compliance complaints program at the Bank.
• Collaborate across the three lines of defense to reinforce risk awareness and compliance culture.
• Review and approve complaints responses.
• Identify the root causes of complaints and respond appropriately.
• Assist team in development and reporting trends to key stakeholders.
• Respond to complaints accurately, thoroughly, and timely.
• Identify potential regulatory risks while responding to complaints.
• Work directly with regulators to resolve escalated regulatory complaint issues.
• Monitor complaint inbox for new complaints daily.
• Open complaint cases utilizing a GRC tool for each new complaint.
• Prepare trend and root cause analysis to identify potentially regulatory issues.
• Develop internal processes, procedures, and job aids.
• Support analysts in complex matters providing coaching.
• Assist on Compliance projects as assigned.
• Maintain proficient knowledge of relevant rules and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree