Compliance Officer Certified Medication Aide Program and Nurse Aide Registry

Commonwealth of Massachusetts • Boston, MA

3d

About The Position

The Drug Control Program (DCP), situated within the Department’s Bureau of Health Professions Licensure, is tasked promoting prescription drug security and safe prescribing, dispensing and administration practices, and the certification of non-licensed health care professionals. DCP consists of the Massachusetts Controlled Substance Registration Program, the Prescription Monitoring Program (PMP), the Pharmaceutical and Device Manufacturer Code of Conduct (PCOC), the Drug Stewardship Program, the Medication Administration Program (MAP), the Drug Formulary Commission, and the DCP Enforcement Unit. In addition, DCP now includes two important and related programs, the Nurse Aide Registry (NAR) and the Certified Medication Aide (CMA) programs.
The Compliance Officer will review complaints, reports, documents, and pertinent information received from the public and agency personnel concerning alleged violations of laws and regulations by Certified Nurse Aides and Certified Medication Aides. The CO will conduct investigations in connection with complaints and alleged noncompliance with laws and regulations, write investigative reports, work closely with program staff and DPH litigators to determine the appropriate course of action, and testify at hearings.

Requirements

• Experience or familiarity with administrative law and procedure
• Knowledge of the methods of general report writing
• Ability to write concisely to express thoughts clearly and to develop ideas in logical sequence
• Ability to gather information through questioning or observing individuals
• Capacity to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations.
• Ability to read and interpret legal documents such as court decisions, briefs, opinions, contracts, etc.
• Ability to exercise discretion in handling confidential information
• Ability to establish rapport with people from different ethnic, cultural and/or economic backgrounds
• Capacity to communicate effectively in oral expression
• Ability to adapt to varied work situations
• Ability to work independently
• Ability to interpret information contained in documents such as medical records, schedules, charts, plans, specifications, etc.
• Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in investigatory or law enforcement work, or regulatory administration work (B) and equivalent combination of the required experience and the substitutions below.

Nice To Haves

• Strong interpersonal communication skills.
• Ability to write clearly and succinctly.
• Proficiency in the Microsoft Suite of applications.
• Ability to work independently and collaboratively with internal staff and external stakeholder groups.

Responsibilities

• Reviews complaints, reports, documents, and pertinent information received from the public and agency personnel concerning alleged violations of laws and regulations to determine the appropriateness of the complaint.
• Conduct investigations, including gathering records, conducting interviews, and obtaining evidence through on-site visits to establish facts concerning complaints and alleged non-compliance with laws and regulations.
• Write detailed investigative reports.
• Determine appropriate action to be taken and/or to refer complaint to the appropriate agency.
• Testify at administrative hearings as needed.
• Maintains liaison with assigned agency personnel and various private, local, state and federal agencies and others to provide information concerning, and encourage compliance with the provisions of laws, rules, and regulations to exchange information and/or to resolve problems.
• Responds to inquiries to provide information concerning agency policies and procedures and laws, rules and regulations governing agency activities.
• Confers with parties to complaints to resolve issues, make appropriate settlements and encourage compliance with established laws, rules and regulations.

Benefits

• When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
• Explore our Employee Benefits and Rewards!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees