Compliance Manager

About the position

The Compliance Manager is responsible for developing, implementing, and managing the credit union's compliance program. This includes ensuring adherence to applicable NCUA regulations, federal and state laws, and internal policies. Serves as BSA/AML and Identity Theft Officer, and Business Continuity Plan support. Tracks and reports on findings/recommendations from external auditors, regulators and examiners. Serves as Third Party Vendor Contract Administrator and responsible for coordination, acquisition, organization, timely negotiation and annual review of all third-party vendor relationships. Ensures consistent audit of that all credit union contractual agreements confirming compliance with contractually agreed terms and conditions.

Responsibilities

• Develop and implement compliance programs, including creating and updating policies and procedures.
• Monitor regulatory changes and ensure compliance programs are updated accordingly.
• Supervise the Vendor Management Program administration to ensure compliance.
• Maintain the Credit Union's Business Continuity Plan to ensure continued operations during unexpected disruptions.
• Conduct compliance reviews and audits to identify and address weaknesses or gaps.
• Work with the training department to educate staff and volunteers on compliance requirements.
• Report any suspected compliance violations to the appropriate authorities.
• Maintain accurate records of compliance activities and documentation.
• Continuously update knowledge of the industry and regulatory landscape.
• Administer the BSA/AML Compliance Program and ensure internal controls are in place.
• Ensure compliance with the ID Theft Red Flag Program and complete staff training.
• Attend seminars and classes to achieve and maintain certifications.
• Organize and chair the Compliance Committee, scheduling regular meetings.
• Work with marketing to review advertising for accuracy and compliance.
• Oversee the fraud team and ensure they are informed of the latest trends.
• Review complaints received to monitor for trends or regulation violations.
• Assist regulatory examiners and external auditors during exams.
• Report policy changes, updates, or additions to the board monthly.
• Respond to official requests regarding subpoenas and other law enforcement inquiries.
• Maintain knowledge of credit union policies and procedures for compliance.
• Review member disclosures regularly and amend as necessary.

Requirements

• Completion of high school education and additional coursework equivalent to two years of undergraduate study in business, finance, law, or a related field.
• At least five years' experience in financial services or legal compliance, preferably in a credit union or banking environment.
• Knowledge of NCUA regulations, BSA/AML, OFAC, and other federal/state laws and regulatory requirements.
• Strong understanding of internal Credit Union controls and operations and regulatory process workflow.
• Proactive, detail-oriented, and able to educate and influence across departments.
• High degree of integrity, judgment, and discretion.
• PC proficiency and knowledge of Word and Excel software programs.

Nice-to-haves

• Certified Credit Union Compliance Officer certification.
• Certified Bank Secrecy Act Professional certification.