Compliance Manager

FirstService-posted 2 months ago
$45,000 - $60,000/Yr
Full-time
Midlothian, VA
5,001-10,000 employees
Real Estate
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As a Compliance Coordinator the primary responsibilities are to maintain an attractive, safe and pleasing environment for residents by performing walking inspections at managers' discretion. Keep a daily log of the homes inspected and violations noted. Maintain positive, professional relationships with the commercial and residential/tenants and owners, as well as management and vendors.

  • Assists the community association with enforcement of their governing documents and rules by routinely conducting visual inspections of the community and citing owners for non-compliance.
  • Manage the entire process of architectural applications, including generating and sending all approval and denial letters.
  • Read/review plot plans and design plans for compliance.
  • Meet with the Architecture Committee regularly to provide updates.
  • Correspond/respond to inquiries via email or phone with individual owners and provide resolution to question or concerns in a timely fashion.
  • Always provide exceptional customer service to clients and vendors.
  • Keep a daily log of the visits to communities.
  • Maintain all compliance with residents.
  • Act professionally and responsibility when handling sensitive compliance situations.
  • Violation prep/data entry/generating violations letters.
  • Keeping a log of all calls/email correspondence.
  • Setting up violations for new contracts according to their written policies.
  • Backing up Support Team (phones and emails) as needed.
  • Review appeals for waivers and extensions.
  • Maintain Inspection Schedule.
  • Maintain Fine Log.
  • Practice and adhere to FirstService Residential Global Service Standards.
  • Conduct business with the highest standards of personal, professional and ethical conduct.
  • Perform or assist with any operations as required to maintain workflow and to meet schedules.
  • Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
  • May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
  • Ensure all safety precautions are followed while performing the work.
  • Follow all policies and Standard Operating Procedures as instructed by Management.
  • Perform any range of special projects, tasks and other related duties as assigned.
  • 2 years' experience in a service-related industry.
  • Demonstrated verbal and written communication.
  • Reliable transportation.
  • Ability to work independently.
  • Demonstrated experience handling conflict resolution.
  • Compliance or construction background preferred.
  • Comprehensive benefits including multiple medical plans, dental, and vision.
  • Time off benefits.
  • Paid holidays.
  • 401k with company match.
  • Occasional travel may be required to attend training and other company functions.
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