Compliance Manager - Business Conduct Hotline Triage Lead

Amgen • Washington, DC

405d • Hybrid

About The Position

The Compliance Manager - Business Conduct Hotline Triage Lead at Amgen is responsible for managing the intake, evaluation, and processing of whistleblower reports. This role ensures compliance with company policies and regulatory requirements while collaborating with various internal teams to maintain the integrity of the whistleblowing process. The position involves overseeing the triage team, developing protocols, managing reports, and generating insights for senior management.

Requirements

• Doctorate degree
• Master's degree & 2 years of Compliance, Regulatory or Legal Experience
• Bachelor's degree and 4 years of Compliance, Regulatory or Legal experience
• Associate's degree and 8 years of Compliance, Regulatory or Legal experience
• High school diploma / GED and 10 years of Compliance, Regulatory or Legal experience

Nice To Haves

• Strong technology skills and comfort using various systems, including Excel, SharePoint, and analytics-based technology.
• Solution lifecycle skills including business analysis and project management.
• Project management and organizational skills to effectively track and manage reports.
• Ability to be flexible and quickly analyze situations in a changing environment.
• Ability to maintain a high level of confidentiality.
• Legal experience (minimum one year).
• HR experience.

Responsibilities

• Lead the whistleblower triage team, providing guidance and support.
• Develop and implement standardized triage protocols and procedures.
• Ensure adherence to confidentiality and anti-retaliation policies.
• Oversee the intake process for all whistleblower reports through designated channels.
• Assess the nature, urgency, and potential risks associated with reports.
• Prioritize reports based on predefined risk and severity criteria.
• Collaborate with internal teams (Legal, HR, Compliance) to allocate reports to the appropriate investigative function.
• Act as a liaison to ensure consistent communication while maintaining confidentiality.
• Develop and update whistleblower policies, ensuring compliance with legal and regulatory requirements.
• Monitor emerging regulations and industry standards to adapt processes accordingly.
• Train team members and other stakeholders on whistleblower policies, ethical reporting, and triage procedures.
• Promote a culture of openness and integrity across the organization.
• Maintain accurate records of whistleblower reports and actions taken.
• Generate regular reports for senior management, highlighting trends, risks, and areas of concern.
• Provide insights to improve risk management and organizational transparency.
• Ensure all interactions and investigations respect the anonymity and safety of whistleblowers.

Benefits

• Comprehensive employee benefits package including health and welfare plans.
• Retirement and Savings Plan with generous company contributions.
• Group medical, dental and vision coverage.
• Life and disability insurance.
• Flexible spending accounts.
• Discretionary annual bonus program.
• Stock-based long-term incentives.
• Award-winning time-off plans.
• Flexible work models, including remote and hybrid work arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing
• Education Level: High school or GED