Compliance Investigator

State of Montana • Helena, MT

2d

About The Position

This position is a Compliance Investigator for the Office of Consumer Protection and is responsible for a variety of professional investigative, compliance and administrative work related to the consumer protection laws. Fields and processes inquiries and complaints about fraudulent, fake, or unfair or deceptive acts or practices. Ensures compliance with state and federal laws by auditing and investigating business establishments and other agencies. Investigations focus on allegations of violations of Consumer Protection Laws and regulations including the Montana Consumer Protection Act (Administrative Rules of Montana), Unfair Trade Practices Act, Personal Solicitation Sales Act, Telemarketing Act, New Motor Vehicle Warranty Act, federal Fair Debt Collection Practices Act, Truth in Lending Laws and federal Telemarketing Sales Rule. This position works closely with the Office’s legal team. The Position reports to the supervisor of the Office of Consumer Protection and does not directly supervise other personnel.

Requirements

• Bachelor’s degree in criminal justice, Accounting, Business or related field.
• Three years of directly related experience.
• Other combinations of education or experience may be substituted
• Knowledge of the principles and practices of investigation; rules of evidence; state and federal consumer protection laws and concepts; civil, criminal, and administrative rules, laws, and penalties; constitutional rights of individuals (e.g., privacy, property, and due process rights); business administration principles and practices; public information and education; presentation methods and techniques; business English, spelling and grammar; conflict resolution
• Skill in gathering and analyzing evidence; interviewing witnesses; remaining calm and professional in hostile or threatening situations; communicating effectively with subjects, complainants, witnesses, attorneys, court officers; and the general public.
• Must be able to operate personal computers including word processing and specialized software.
• Must be able to facilitate some entry level negotiation and conflict resolution and resolve conflicts outside of the court system by mutual consent of parties involved.
• Ability to utilize Microsoft Products quickly and efficiently and to learn specialized software, including the entry of detailed information in the Office’s Case Management System (CMS) and generating CMS reports.

Nice To Haves

• Prior experience as a criminal and/or civil investigator.
• Prior law enforcement experience.

Benefits

• Medical, dental and vision coverage
• Retirement plans
• Generous paid vacation, sick and holidays
• Pre-tax Flexibility Spending Accounts
• Employee Assistance Program
• State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees