Compliance Governance & Operations Manager (US)

TD Bank • Charlotte, NC

8h • $91,000 - $136,240

About The Position

Why Work with Us? At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact – both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program – it's about creating a culture of compliance that will cascade throughout the organization. The Ideal Candidate: The ideal candidate will thrive in a fast-paced, start-up-like setting as we build a new compliance structure that aligns with the bank’s size, complexity, and risk profile. In this role, you’ll need to be strategic, tactical, collaborative and creative in your approach. You will manage day-to-day operations while also helping design and implement a forward-thinking compliance program for the future. Beyond technical expertise, we’re looking for someone with an entrepreneurial mindset—someone who can "roll up their sleeves", takes the initiative and can anticipate needs before they arise. A comfort level with ambiguity and the ability to excel in a dynamic, evolving landscape are essential as the US Compliance team redefines the bank's compliance program and structure. Most importantly, the right candidate is seeking an intellectual challenge, has a desire to learn, and is committed to building something impactful from the ground up. At TD Bank, you’ll have the unique opportunity to help shape the future of the bank while collaborating with a team of enthusiastic colleagues dedicated to setting new industry standards. U.S. Compliance Risk and Reporting Team is responsible for supporting change management initiatives, conducting Process Risk Control Assessment testing, Risk Appetite and Risk reporting for the Compliance Function. This role serves as the liaison between the Compliance function and broader organization policies to ensure alignment from a compliance and governance perspective. In this Position: Compliance Risk and Reporting Manager will provide leadership and oversight of process mapping and risk assessments under the Process Risk & Control Self-Assessment Framework. Ensure quality assurance and testing to evaluate the effectiveness of Compliance controls recommending improvements where necessary. Work closely with Compliance personnel to support and coordinate activities related to the development and rollout of change activities. Ensuring compliance with all internal governance documents and regulatory requirements. Establish and maintain comprehensive reporting and governance documentation. Monitor performance and communicate findings through structured reporting activities. Provide governance and operational support for the first line of defense testing program. Collaborate with Compliance and operational teams to implement testing procedures that ensure compliance with regulatory requirements and internal governance standards. Assist in the preparation for internal audits and regulatory examinations. Track remediation efforts and support the resolution of compliance related findings, ensuring effective communication with relevant stakeholders. Coordinate ad hoc responses to regulatory agencies and mange internal audit findings, requests related to the risk and reporting team's oversight. Engage in continuous improvement initiatives to enhance compliance risk and reporting processes, promoting a culture of risk awareness throughout the organization. Please review the preferred background & experience section below The above details are specific to the role which is outlined in the general description below. Job Summary: The Compliance Risk and Reporting Manager leads the development and implementation (or lead support) of enterprise Compliance programs, including frameworks, policies, standards and development of procedures, awareness and specialized training, monitoring, reporting and information, escalation of issues and events. Depth & Scope: Highly seasoned professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services Acts as a technical expert/lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists Leads cross-functional teams or projects with significant resource requirements, risk and/or complexity Independently manages end-to-end functional programs Uses sophisticated analytical thought to exercise judgement and identify solutions Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions Impacts the achievement of sub-function or business line objectives within the area they are accountable for Work is guided by policies and industry standards/methods Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders Works autonomously as the lead and guides others within area of expertise

Requirements

• Undergraduate degree or equivalent work experience
• 7+ years of experience
• Knowledge and experience within bank compliance or bank audit, legal and regulatory environment, enterprise governance framework, products and services, policies, standards, systems, reporting and training requirements
• Knowledge and experience with risk management environment, standards, and regulations
• Ability to independently identify, assess, and escalate issues requiring senior management attention
• Experience leading bank compliance-related projects with multiple stakeholders and strict deadlines
• Experience presenting to management and regulators
• Ability to research, interpret and summarize relevant regulatory expectations, laws, regulations and impacts to Compliance Program elements
• Skill in using computer applications including MS Office
• Skill in using advanced analytical software tools, data analysis methods and specialized reporting techniques

Nice To Haves

• Certified Regulatory Compliance Manager or similar knowledge of consumer, commercial, and corporate U.S. bank regulations

Responsibilities

• Compliance Risk and Reporting Manager will provide leadership and oversight of process mapping and risk assessments under the Process Risk & Control Self-Assessment Framework.
• Ensure quality assurance and testing to evaluate the effectiveness of Compliance controls recommending improvements where necessary.
• Work closely with Compliance personnel to support and coordinate activities related to the development and rollout of change activities.
• Ensuring compliance with all internal governance documents and regulatory requirements.
• Establish and maintain comprehensive reporting and governance documentation.
• Monitor performance and communicate findings through structured reporting activities.
• Provide governance and operational support for the first line of defense testing program.
• Collaborate with Compliance and operational teams to implement testing procedures that ensure compliance with regulatory requirements and internal governance standards.
• Assist in the preparation for internal audits and regulatory examinations.
• Track remediation efforts and support the resolution of compliance related findings, ensuring effective communication with relevant stakeholders.
• Coordinate ad hoc responses to regulatory agencies and mange internal audit findings, requests related to the risk and reporting team's oversight.
• Engage in continuous improvement initiatives to enhance compliance risk and reporting processes, promoting a culture of risk awareness throughout the organization.
• Works with Compliance partners and other related groups (such as Legal and Risk) to support creation of documentation and reports required by external regulatory bodies and TD internal groups
• Leads development of team procedures and governance processes and advises the Compliance stakeholders and teams of changes and enhancements to enterprise Compliance programs and requirements and where they may impact in the organization
• Provides governance oversight through management of the policy and training exemption governance and reporting processes to the Compliance Senior Executive Team (and related Compliance Sub-Committees)
• Assists Compliance team members in the use of Issues and Events system for tracking and reporting
• Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of the Compliance program
• Represents CGO as a specialist on internal or external committees as well as on enterprise-wide Regulatory Change Management initiative, as required
• Delivers relevant subject matter expertise and Compliance advice to business Compliance partners
• Interacts with control functions within the organization
• Conducts meaningful research, analysis, and assessment of Compliance program activities at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of enterprise Compliance programs
• Participates in/manages regulatory examinations and external/internal audits with respect to request for information regarding CGO portfolio; reviewing, packaging and providing information for department executive
• Adheres to enterprise frameworks and methodologies that relate to activities for our business area
• Makes sure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
• Manages business operations to be in compliance with applicable internal and external requirements (e.g., financial controls, segregation of duties, transaction approvals and physical control of assets)
• Participates in cross-functional/enterprise/initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations
• Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience
• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices
• Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exists
• Leads/facilitates and/or implements actions/remediation plans to address performance/risk/governance issues
• Actively manages relationships within and across various business lines, corporate and/or control functions and manages alignment with enterprise and/or regulatory requirements
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
• Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Benefits

• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees