Compliance File Clerk ORR

Upbring • Corpus Christi, TX

394d

About The Position

The Compliance File Clerk at Upbring plays a crucial role in maintaining and auditing case files for unaccompanied children (UC) in accordance with the Office of Refugee and Resettlement (ORR) standards. This position involves ensuring that all documentation is accurate, complete, and compliant with various regulatory requirements while supporting the mission of breaking the cycle of child abuse.

Requirements

• High School diploma or equivalent
• 1-year clerical or administrative experience
• Ability to work in a fast-paced environment, while maintaining excellent customer service skills
• Self-starter with the ability to take initiative and work with limited supervision
• Works well in a team environment and can work well independently
• Strong organizational and time management skills
• Strong people and interpersonal skills with the ability to work and interact with diverse groups of people
• Ability to read and write and accurately file in alphabetical or numerical order
• Proficient use of Microsoft Word, Excel, and Outlook

Nice To Haves

• 2 years previous clerical or administrative experience
• Prior compliance and/or internal company audit experience in a role like quality assurance
• Ability to read and write in Spanish, highly preferred (based on service population and service area)

Responsibilities

• Locate, retrieve, and make copies of information from UC files as requested
• Perform clerical work pertaining to updating, filing, storing, and locating files, records, and reports
• Regularly audit files to ensure correct placement, legibility, and other proper filing expectations according to program standards, ORR regulations, and other federal, state, CARF, and local regulatory requirements
• Monitor and evaluate the filing process and make recommendations for improvement in file location, storage, space allocation, and/or the filing process
• Maintain records and files to meet department and facility needs and compliance with regulatory requirements
• Ensure confidentiality of all information documented in files; adhere to HIPAA regulations
• Complete data entry and reports upon request
• Complete administrative and clerical duties, such as scanning, faxing, copying, printing, and scheduling meetings and appointments as requested
• Answer multiple phone lines and direct calls to appropriate department when needed
• Actively participate in the preparation and internal auditing of resident case files; ensure all case files are complete, include all the necessary paperwork, and meet ORR and other federal, state, and local regulatory requirements; report any discrepancies or deficiencies to management in a timely manner; provide suggestions for improvements with case file documentation and/or auditing
• Prepare case files upon notification of licensing, accreditation, ORR, or other federal, state, and local regulatory on-site auditing
• Track and report trends associated with accuracy and completeness of case files in accordance with regulatory requirements
• Create reports of audited case files and other requested information
• Work closely with management to create policies, procedures, and processes for completing, maintaining, and auditing case files
• Develop and maintain positive working relationships with management and staff to ensure case files are completed, submitted, and stored in a manner that follows ORR regulations and other federal, state, and local regulatory requirements
• Actively participate in the safe and orderly evacuation of youth and staff during an emergency drill and mandated disaster; serve as a member of the management team assisting with evacuation of youth and staff
• Maintain positive working relationships and ensure internal and external contacts always receive courteous and professional customer service
• Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
• Actively participate in exhibiting cultural awareness and sensitivity when interacting with children, parent(s)/guardian(s), staff, and the community

Benefits

• Health insurance
• Paid holidays
• Professional development opportunities
• Flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees