Compliance and Training Supervisor, Ground Handling

Piedmont Airlines•Phoenix, AZ

8d•$19•Onsite

About The Position

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Compliance and Training Supervisor in our Ground Handling Department. The primary responsibility of the position is researching and reporting operational performance metrics and facilitating continuous learning opportunities for our team members in the station. The successful candidate will have one year of airline experience, preferably in multiple functions (ticketing, gate, ramp, and catering). This position will report to the Manager, Planning and Compliance.

Requirements

One (1) year of airline experience, preferably in multiple functions (ticketing, gate, ramp, catering)
Outstanding organizational skills and ability to multi-task
Ability to work independently, set and meet own deadlines
Ability to work well with all levels of management and support staff
Ability to defuse conflicts among team members
Ability to convey ideas and information to all levels of employees
Familiarity with Microsoft Office Suite

Nice To Haves

Two (2) years of airline experience
Experienced instructor or public speaker
Familiarity with Tableau and Cognos
Extensive knowledge of Sabre and Ascent suite of products
Bachelor’s Degree in Aviation, Education, or another related field

Responsibilities

Manage training projects and instruction of monthly/quarterly/yearly recurrent classroom training
Research flight delays, operational irregularities, and passenger feedback
Conduct weekly/monthly performance metric reporting
Keep both the company goals and customer expectations in mind when overseeing daily operations
Coach and provide career development to the staff
Correct non-compliant behavior and impose disciplinary action as required
Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
Administrative duties may include daily/weekly/monthly reports
Maximize operational performance for the station by adjusting to changes in operational conditions and pro-actively solving problems
Provide support when employee absence affects the operation