Compliance and Reporting Assistant

Operation New Hope, Inc•Jacksonville, FL

About The Position

Operation New Hope is a nonprofit operating in Jacksonville, Orlando, St. Johns County, the Space Coast, Tampa, and St. Petersburg. Our pre-release and post-release programs provide job training and placement, and comprehensive support services to people returning from incarceration and others who have been affected by the justice system with the goal of facilitating successful transitions back into the community. We motivate our clients to become productive, responsible citizens, and our programs help prevent recidivism, reduce the repeated costs of incarceration, and improve public safety. Our dedicated team supports the career opportunities, mental health, and overall stability of our clients to help them achieve self-sufficiency. The Compliance and Reporting Assistant will provide administrative support for Compliance, Quality Assurance and Operations.

Requirements

High school diploma or equivalent required. Associate or bachelor’s degree in the field of Administration preferred.
Two years of administrative assistant or clerical experience preferred.
Must possess excellent interpersonal skills, with a focus on team collaboration.
Effective verbal and written communication skills.
Organized and detailed oriented.
Ability to adapt to change in a fast-paced environment.
Proficiency in using computers, running reports, and learning new software.
Proficiency with Microsoft Office Suite; Word, Excel, PowerPoint, Outlook, Teams, as well as electronic client records.
Must have a valid driver’s license, clean driving record and reliable transportation.
Must be able to clear a Level I Background check through the Department of Corrections.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 lbs.

Nice To Haves

Preference given to candidates with at least 2 years’ experience working with marginalized or underserved populations.

Responsibilities

Maintains files ensuring accuracy, integrity, and confidentiality of all data.
Supports data management:
Prepares and distributes daily reports for all ONH sites on Efforts to Outcome (ETO) platform.
Creates, updates, and completes Risk Assessment TouchPoint in ETO.
Enters new Ready4Work clients enrolled each week in Global Institute of Forensic Research Electronic Reporting System (GEARS) platform.
Completes administrative processes for grant specific programs.
Supports grant invoicing process including quality checks of stipend logs and preparation based on individual grant requirements.
Complies weekly list of program graduates and uploads to Customer Relationship Management system (CRM).
Support the onboarding process by scheduling new hires for required training, maintaining the training calendar and communicating training details.
Monitor and manage the Info User email inbox, responding to inquiries in timely professional manner and routing messages to appropriate staff or departments as needed.
Supports the Executive Administrative Manager in coordinating supply orders and inventory across all sites.
Answer and transfers phone calls, screening when necessary.
Perform other compliance and administrative duties as assigned.