Compliance and Regulatory Manager 2

State of Oregon•Portland, OR

3d•Hybrid

About The Position

The Oregon Bureau of Labor and Industries (BOLI) is proud to be an equal opportunity, affirmative action employer committed to workforce diversity. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to apply. BOLI has an opening for one Customer Service Unit Manager (Compliance and Regulatory Manager 2) position in the Legal Policy Division. This position will be based in our Portland, Salem or Eugene offices. The successful candidate may also be eligible to work a hybrid schedule. This is a permanent, full-time , Executive/Supervisory position. This recruitment may be used to fill additional vacancies as they occur. What's In It For You Work/life balance, vacation, sick leave, 11 paid holidays a year, and personal days off Competitive benefits package including medical, vision, and dental Pension and retirement programs Advancement opportunity within BOLI and other State agencies Opportunity to expand your technical and professional skills Work with others who are passionate about public service Make a difference in the lives of Oregonians Possible eligibility for the Public Service Loan Forgiveness Program What You Will Be Doing Below is a sample of job duties. It is not meant to encompass all duties. The new Customer Service Unit at BOLI will provide support to Oregonians seeking support in navigating complex processes and laws that govern civil rights, wage and hour, and apprenticeship and training in Oregon. The Unit will also support internal agency development through analysis, expertise and technical assistance on laws and procedures within BOLI’s jurisdiction. The manager’s key duties are: Provide leadership and oversight to the Customer Service Unit. Ensure BOLI’s operations align with legal requirements and strategic objectives, promoting agency-wide consistency and effectiveness in service delivery. Provide guidance to staff as they work directly with Oregonians in answering questions on filing claims and complaints, make appropriate referrals, and explain processes and resources available to the public. Develop, establish and maintain program processes, procedures, expectations, workflows and policy for the newly formed unit. Develop, draft, review and approve proposed program messaging and technical guidance related to all agency programs for the general public, interested parties and organizations, and impacted individuals. Supervise staff charged with ensuring timely responses to inquiries, providing quality and well-researched content, appropriate, trauma-informed service, and innovative solutions for customer service. Lead operations of the unit, ensuring appropriate and compliant technical support. Draft memos, policy guides, enforcement guides, field manuals and business processes and maintain and update existing documents for legal and technical compliance. Educate on complex employment, housing, and wage and hour legal information agency-wide through written materials, training, and consultations with agency staff. Support agency efforts with the Oregon State Legislature, evaluating bills and bill concepts, providing prompt feedback, technical edits, and draft fiscal analysis on bills, often at a high volume with a short turn-around time. Why Join Us Our mission... Led by Labor Commissioner Christina Stephenson, the Bureau of Labor and Industries (BOLI) works to ensure that Oregon jobs are good jobs, where workers get paid what they are owed and have a discrimination-free work environment. BOLI protects workers’ rights through enforcement of state labor laws, ensures adherence to civil rights law in public spaces and housing, promotes the development of a highly-skilled workforce through registered apprenticeship programs, and provides training and confidential assistance to Oregon employers so they have the tools they need to comply with workplace rules. Working Conditions : The work location for this position is hybrid-optional with a principal office in either Portland, Salem, or Eugene Oregon, in an office and/or an agreed upon remote work environment with significant use of a computer and video conferencing. The work location may be changed at any time at the discretion of the hiring manager. Standard indoor work environment; regular computer use. Highly visible office environment. At times, a work environment with multiple demands, requiring the ability to work on multiple tasks. Constant telephone, video, and in-person requests for information and assistance. Requires discretion and judgment related to personnel matters. Confidentiality of information must be maintained at all times. Daily contact with attorneys, employees, employers, witnesses, and others who may be hostile or otherwise emotionally volatile. Must be able to maintain objectivity, negotiate and resolve adversarial and emotional disputes with tact and diplomacy. This position requires long hours, occasional evening or weekend work and occasional travel.

Requirements

Six years of supervision, management, or progressively related experience; OR three years of related experience and a Bachelor’s degree in a related field.

Nice To Haves

A Juris Doctorate degree and AND five years of lead work, supervision, or progressively related experience managing legal professionals.
Experience conducting in-depth legal research regarding legal issues within BOLI’s jurisdiction without precedence or that involve vague statutes and present highly complex and sensitive issues, and applying and analyzing state, federal and administrative decisions, rulings, precedents, decisions, and principles to specific situations.
Demonstrated experience determining, formulating, and authorizing policies, protocols and procedures and providing the overall direction of an agency, large organization, or division within guidelines set.
Demonstrated skill in planning and directing operational activities at the highest level of management with the help of subordinate executives, supervisors, managers or other experienced professionals.
Demonstrated experience establishing and managing standards and training programs for staff in a regulatory, legal enforcement or adjudicative setting, or the equivalent.
Experienced leader and supervisor of staff, with a high degree of business acumen and demonstrated ability to mentor and foster professional growth and development.
Competency in developing and preparing long-term strategic objectives, serving as policy advisor in determining strategic plans and deliverables that support the mission, vision, and high-level goals for an agency, organization, or large division.

Responsibilities

Provide leadership and oversight to the Customer Service Unit.
Ensure BOLI’s operations align with legal requirements and strategic objectives, promoting agency-wide consistency and effectiveness in service delivery.
Provide guidance to staff as they work directly with Oregonians in answering questions on filing claims and complaints, make appropriate referrals, and explain processes and resources available to the public.
Develop, establish and maintain program processes, procedures, expectations, workflows and policy for the newly formed unit.
Develop, draft, review and approve proposed program messaging and technical guidance related to all agency programs for the general public, interested parties and organizations, and impacted individuals.
Supervise staff charged with ensuring timely responses to inquiries, providing quality and well-researched content, appropriate, trauma-informed service, and innovative solutions for customer service.
Lead operations of the unit, ensuring appropriate and compliant technical support.
Draft memos, policy guides, enforcement guides, field manuals and business processes and maintain and update existing documents for legal and technical compliance.
Educate on complex employment, housing, and wage and hour legal information agency-wide through written materials, training, and consultations with agency staff.
Support agency efforts with the Oregon State Legislature, evaluating bills and bill concepts, providing prompt feedback, technical edits, and draft fiscal analysis on bills, often at a high volume with a short turn-around time.

Benefits

Work/life balance, vacation, sick leave, 11 paid holidays a year, and personal days off
Competitive benefits package including medical, vision, and dental
Pension and retirement programs
Advancement opportunity within BOLI and other State agencies
Opportunity to expand your technical and professional skills
Work with others who are passionate about public service
Make a difference in the lives of Oregonians
Possible eligibility for the Public Service Loan Forgiveness Program

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume