Compliance Analyst

Harbor Compliance

About The Position

The Compliance Analyst I plays a critical role in delivering an exceptional client experience by preparing and submitting regulatory filings that require manual processing. You will serve as a trusted point of contact for clients, translating their information into state-compliant documentation. This role is ideal for a detail-oriented professional who thrives in a structured, deadline-driven environment and takes pride in precision, communication, and client service.

Requirements

1–3 years of professional experience
Previous success in a client-facing role such as customer service or sales
Proven ability to manage detail-heavy or complex tasks (e.g., accounting, operations, insurance, medical records, banking)
Demonstrated history of meeting deadlines consistently
Strong written and verbal communication skills. Proficiency with Microsoft Office and/or Google Suite, email, CRM tools, and online software platforms.

Responsibilities

Prepare compliance applications, ensuring accuracy and adherence to filing standards.
Research state-specific requirements and contact agencies directly when clarification is needed.
Complete filings using the most current client data while proactively clarifying incomplete or ambiguous information.
Act as the primary client contact for assigned filings, ensuring a positive and professional client experience.
Maintain 90% or higher client satisfaction (CSAT) through clear, warm, and organized communication.
De-escalate client concerns and provide proactive updates through email, phone, or video as appropriate.
Invoice filing fees and follow up on outstanding items in a timely manner.
Identify opportunities to recommend additional services based on client needs.
Contribute to team retention goals and generate at least one client referral annually.