Compliance Analyst

City of New York•New York, NY

1d•Hybrid

About The Position

The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs. The Division of Economic and Financial Opportunity is committed to encouraging a competitive and diverse New York City business environment by promoting the growth and success of small businesses, with special emphasis on historically underserved groups, and ensuring their meaningful participation in the government procurement process. The goals of the division are to increase and retain the number of certified businesses within the program; increase the number of certified businesses winning government contacts and increase their overall participation in private and public sector contracting. Under the supervision of the Certification Supervisor, the Certification Analyst will review applications for certification in the City’s M/WBE, LBE and EBE programs and will make eligibility determinations based on the analysis of business documentation submitted in the application.

Requirements

1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council of Higher Education Accreditation (CHEA), and six months of full-time, satisfactory professional, technical, or administrative experience in one or more of the following fields: program evaluation, contract negotiation/management, fiscal/financial management, or project management; or
2. A four year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and four years of full-time, satisfactory professional, technical, or administrative experience in one or more of the following fields: program evaluation, contract negotiation/management, fiscal/financial management, or project management; or
3. Education and or experience equivalent to “1" or “2" above.

Responsibilities

Create, review and analyze certification applications and contracts by exercising sound judgment in evaluating small businesses for certification to ensure accuracy of forms and all required documents have been submitted and are in accordance with the City’s Rules and Regulations;
Make and draft sound recommendations for certification approval or denial based on case analysis;
Contact clients and SBS vendors via telephone and written correspondence to assist with the completion of the certification application process;
Process all lead requests in the Certification System
Manage administrative tasks such as processing incoming paper correspondence; establish and maintain comprehensive, secure, and retrievable client files;
Handle confidential information and enter data into client management system;
Meet and conduct interviews with business owner(s) to verify application and contract data submitted in the application;
Conduct presentations and trainings for potential applicants and senior staff including attending external events
Provide analytical assistance and project management assistance, including developing and maintaining project plans and other documents for team members;
Handle high volume of inquiries regarding the certification program via certification helpline and the Certification email accounts;
Maintain sensitive client data securely and appropriately
Provide excellent customer service and interactions with clients
Handle archiving/records keeping tasks; process partner agency addendums
Assist with special projects to implement targeted outreach initiatives, including participating in strategy sessions, coordinating with External Affairs unit and Business Solution Centers.