Compliance Advisory Specialist III, Principal Associate

Capital One • Richmond, VA

2d • $109,900 - $137,900

About The Position

The Retail Bank Compliance team is seeking an experienced Principal Associate to be a Compliance Complaints Advisory Specialist who will be responsible for researching, analyzing, and offering regulatory guidance on high-risk customer complaints to support the Complaint Operations Team. The Retail Bank Compliance Complaints Advisory Specialist researches complaint cases, including communication from/to regulators, agents, and customers and analyzes how customer accounts were serviced. This role involves analyzing complaints for trends across business areas and processes, plus sharing regulatory insights. Collaboration with bank operations teams and complaint areas, Legal, and other partners is anticipated to exchange knowledge and insights from complaints while offering direction, counsel, and training to business partners. The ideal candidate should have a passion for researching regulatory requirements, simplifying complex regulations, and using critical thinking, judgment, and analysis to effectively evaluate compliance. The role requires the ability to work autonomously and cross-functionally and develop/maintain strong relationships with partner teams. In addition, this role requires great attention to detail, excellent verbal and written communication skills, and the ability to succinctly and clearly communicate regulatory requirements to others.

Requirements

• Bachelor’s Degree or military experience
• At least 3 years of experience in compliance, legal, risk management, or audit
• At least 2 years of experience in the financial services industry
• At least 1 year of experience supporting, partnering, and interacting with business clients
• A focus on results and achieving short- and long-term goals
• A proven track record of supporting and working across groups and functions and with a senior management team
• Ability to navigate ambiguous situations to drive clarity and execute a risk agenda in a fluid environment within a highly-regulated industry
• Solid teamwork skills; an ability to contribute to and leverage the capabilities of a high performing, cross-functional team
• Highly developed interpersonal, presentation, and communications skills (written and oral)
• Strategic influencing skills, with the ability to build understanding and agreement among diverse groups
• Strong judgment, integrity, and discretion in handling highly sensitive and confidential issues
• An understanding of how banking technology performs, and how consumer laws and regulations apply to the utilization of technology and data in serving our customers
• Strong project management, process management, and organizational skills
• Ability to balance operating independently with appropriate escalation to and interaction with senior leadership
• Existing familiarity or subject matter expertise in Regulation E and/or Americans with Disabilities Act

Nice To Haves

• Juris Doctor or Master’s Degree
• 4+ years of experience in compliance, legal, risk management, or audit
• CRCM (Certified Regulatory Compliance Manager) certification, Association of Certified Anti-Money Laundering Specialists (ACAMS) certification, or Certified Information Privacy Professional (CIPP) certification

Responsibilities

• Maintain subject matter expertise of applicable laws and regulations for Retail Bank products and services across the lifecycle of an account
• Partner with Legal for complaints that need Legal review for UDAAP/UDAP risks, as well as for any Legal risks identified
• Consult and work closely with Compliance colleagues in Bank horizontal areas that require complaint reviews, e.g. Privacy, Fair Lending, AML
• Document complaint regulatory assessments, consistent with policies and procedures
• Work with Retail Bank complaints operations to review and resolve complaint questions and engage in meetings as needed
• Provide ad-hoc training to first line teams on regulatory risk related to complaints and customer experience
• Advise business and Compliance colleagues on known risks, events or activities that may generate complaints
• Support lines of business through expert advice, and elevate best practices
• Request and analyze data; support and initiate efforts to improve data sourcing; and drive innovation with business partners and IT support teams
• Identify trends in data and proactively advise on identified external and internal risks
• Review Compliance tools to generate trending information, and escalate with subject matter experts, advisors, and the business when necessary
• Demonstrate an understanding of business processes, control frameworks, and related regulatory and compliance standards
• Maintain expert understanding of Compliance Risk Management Framework and applicable laws and regulations
• Participate in reporting activities used by Senior Leadership
• Demonstrate strong time management, organizational, and prioritization skills; complete multiple concurrent tasks within close deadlines with a high degree of accuracy and detail
• Exhibit strong problem-solving and conceptual thinking skills
• Flexibility to travel to various Capital One locations as necessary

Benefits

• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Learn more at the Capital One Careers website .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees