Compliance Advisor - Amazon

J. J. Keller & Associates • Neenah, WI

79d

About The Position

The purpose of this position is to perform in an advisory role to manage clients related to Amazon, ensuring that the client's needs are met in an efficient and effective manner. This position utilizes regulatory expertise in one or more service lines to evaluate client's needs and provide guidance/recommendations to achieve compliance objectives.

Requirements

• 2+ years of total office experience.
• 1+ year of client services experience in a professional services environment desirable.
• Post-secondary education in a business-related field preferred.
• In lieu of degree or experience, would consider a combination of education and related office experience.
• Experience with J. J. Keller services desirable.
• Proficiency in MS Word with intermediate Excel skills required.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Knowledge of FMCSR regulations desirable.
• Effective verbal, written, and presentation skills.
• Ability to apply regulatory knowledge in a variety of situations.
• Independent decision-making skills.

Responsibilities

• Establishes and maintains relationships with assigned clients and manages client relationship.
• Serves as the primary interface in an advisory role between J. J. Keller and the client.
• Maintains an open line of communication via phone, e-mail, fax, and correspondence.
• Prepares, conducts, and leads regular client review calls.
• Educates clients on regulatory requirements, providing interpretations and best practices.
• Confers with internal regulatory on complex inquiries and ensures follow-up with the client.
• Determines clients' needs and how J. J. Keller can best serve those needs.
• Researches and resolves invoice and payment issues.
• Assists clients with effective utilization of DataSense and other applications.
• Updates client specific profile information.
• Identifies program improvement opportunities to meet and improve safety program objectives.
• Advises clients on capabilities and options.
• Monitors client responsibilities to ensure compliance with service requirements.
• Analyzes compliance trends and develops formal improvement programs if applicable.
• Ensures company and client-specific processes and procedures are completed accurately and in a timely manner.
• Assists with internal documentation of processes and procedures.
• Updates and analyzes client-specific reports, including CSA and program compliance details.
• Maintains expertise pertaining to applicable local, state and federal regulations.
• Services all clients, internal and external, in a professional manner.
• Resolves service problems to the mutual satisfaction of both the company and the client.
• Assists with the implementation of new clients, including initial audits.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities.

Benefits

• Equal Opportunity Employer
• Professional Referral Program

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree