Complex Senior Sales Manager - Hilton Orlando Lake Buena Vista and Buena Vista Palace

Hilton•Lake Buena Vista, CA

11h•Onsite

About The Position

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! #LI-ZR1 EOE/AA/Disabled/Veterans The Hilton Orlando Lake Buena Vista and Hilton Orlando Buena Vista Palace Hotel Complex is looking for their next Complex Senior Sales Manager. Located in the Disney Springs® area, Hilton Orlando Lake Buena Vista and Hilton Orlando Buena Vista Palace are ideal for meetings and events. Just steps apart, these two properties offer a combined 1,826 guest rooms and over 200,000 sq. ft. of meeting space, making them a convenient and versatile option for conferences of all sizes. Our ideal candidate has at least three years of senior‑level sales experience in the pharmaceutical vertical, focused on mid‑ to large‑size organizations. They have a strong track record selling in complex, highly regulated environments and are skilled in navigating challenging contracting processes and interpreting detailed legal terms. They understand pharmaceutical market dynamics, can assess business opportunities, build senior‑level client relationships, and move deals forward within large organizations. They bring sound judgment, strategic insight, and communicate confidently with clients while collaborating effectively with internal legal and compliance teams. This role is an in‑office position. However, in rare cases, the hotel may evaluate a hybrid or remote arrangement for an exceptionally high‑performing candidate who significantly exceeds all qualifications. Such consideration is not guaranteed.

Requirements

This role requires strong sales, communication, and networking skills.
The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.

Responsibilities

Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.
Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts.
Consistently strives to maximize revenue and profitability for all hotel revenue streams.
Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.
Apply strong sales skills to create customer value.
Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
Demonstrate a mastery of the prospecting process.
Identify potential customers.
Prepare and implement your call strategy.
Understand the customer and the business leaders expectations.
Adapt to a changing market.
Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.
Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market.
Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.
Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.
Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.
Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system.
Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.
Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.
Create and execute plan to shift share from your competitors.
Engage in outside sales activities to uncover needs, build relationships and to win new business.
Negotiate contracts and commission agreements with end-user customers and intermediaries.
Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.
Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs