Complex Senior Events Manager - Hilton San Francisco Union Square and Parc 55

Hilton Worldwide • San Francisco, CA

29d • $100,000 - $108,000 • Onsite

About The Position

Come join the team at the Hilton San Francisco Union Square located in the heart of Downtown San Francisco! Our hotels are located a block from the Curran and ACT theaters, and just two blocks from Union Square and Westfield San Francisco Centre. The Powell Street cable car turnaround, San Francisco Museum of Modern Art, and Moscone Convention Center are within a mile. Our Hiton Union Square property in the largest in the Bay Area with 1921 rooms, over 150,000 square feet of meeting space with 44 meeting rooms. Our Parc 55 property has 1024 room with over 30,000 square feet of meeting space with 21 meeting rooms. As a Complex Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events.

Requirements

• Minimum Years of Experience: two (2) years Hotel Sales, catering or Event sales experience required.
• Knowledge of the hotel property management systems (Delphi.fdc)Preferred

Responsibilities

• Organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
• Regular attendance.

Benefits

• Sales Incentive
• Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company's financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees