PCC - Complex Scheduler

Emory•Atlanta, GA

About The Position

Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, and leadership programs And more Description RESPONSIBILITIES: Performs advanced and time intensive scheduling tasks to support complex surgeries and/or imaging and procedures outside of current clinic such as hospital or OP radiology center. To be defined as advanced and time intensive, 75% or more of the employee's time must be spent completing cases performed in an ambulatory surgery center or inpatient setting, coordination of multiple specialties, coordination of pre-operation and post-operation testing/clearance. May coordinate complex, sequential treatment appointments including clinical trials and standard of care patients. Coordinate transplant related work-up and evaluations for donors and patients Serves as the primary point of care for these patients and their families. Additional duties may include: Scheduling return visits Scheduling ancillary appointments Registering or scheduling new patients Scheduling imaging and procedures within their local clinic Completing patient data forms Coordinating provider referrals Retrieving medical records Acts as an administrative resource for all staff in the coordination of a patient's care. Works collaboratively with management to remedy or escalate patient complaints. Covers for front desk and other back-office staff as needed. Provides support for the training of new PCCs and other administrative staff as needed. Completes precertification authorizations as required. Other duties as assigned.

Requirements

High school diploma or GED required
6 months of healthcare scheduling experience is required.
Problem-solving ability
Ability to provide a high level of customer service
Excellent communication skills, both verbal and written
Ability to work in a team environment
Time management skills
Empathy for others.

Responsibilities

Performs advanced and time intensive scheduling tasks to support complex surgeries and/or imaging and procedures outside of current clinic such as hospital or OP radiology center.
Completing cases performed in an ambulatory surgery center or inpatient setting, coordination of multiple specialties, coordination of pre-operation and post-operation testing/clearance.
Coordinate complex, sequential treatment appointments including clinical trials and standard of care patients.
Coordinate transplant related work-up and evaluations for donors and patients
Serves as the primary point of care for these patients and their families.
Scheduling return visits
Scheduling ancillary appointments
Registering or scheduling new patients
Scheduling imaging and procedures within their local clinic
Completing patient data forms
Coordinating provider referrals
Retrieving medical records
Acts as an administrative resource for all staff in the coordination of a patient's care.
Works collaboratively with management to remedy or escalate patient complaints.
Covers for front desk and other back-office staff as needed.
Provides support for the training of new PCCs and other administrative staff as needed.
Completes precertification authorizations as required.
Other duties as assigned.