Complex Scheduler (Mental Health and Neurology)

University of MN Physicians•Saint Louis, MN

11d•$21 - $31•Onsite

About The Position

Why M Physicians? The SLP Clinic supports 5 unique neurology and mental health subspecialty programs. All programs provide comprehensive care to patients including clinical and non-clinical support. We see patients who are experiencing first time symptoms as well as those with a longstanding diagnosis who may be struggling to find the best treatment. Our team consists of providers, nurses, social workers, PharmD, and other health care professionals that diagnose and treat patients. Our team of experts provide the latest in clinical care along with education and support to patients and caregivers. What you will do as a Complex Scheduler : Responsible for scheduling and coordinating multiple services including but not but limited to appointments, imaging, labs, procedures, surgeries, and treatments Collaborates with providers, clinic staff, schedulers, across multiple different departments, locations, and outside organizations (when needed) to ensure services are timed, coordinated, and sequenced appropriately and all associated activities are complete Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered Follows standard processes and workflows to ensure safety and reliability Prepares, manages, and updates the daily schedule/calendars for physicians who deliver care (procedures, surgeries, clinic appointments) at different locations such as outreach clinics, hospitals, procedure centers Review and respond to patient messages sent to the Epic in-box or through MyChart

Requirements

High school diploma or GED
Two years’ experience, in a healthcare setting/practice completing scheduling and registration of appointments, templating schedules in Epic and providing administrative medical support
Knowledge of basic medical terminology

Responsibilities

Responsible for scheduling and coordinating multiple services including but not but limited to appointments, imaging, labs, procedures, surgeries, and treatments
Collaborates with providers, clinic staff, schedulers, across multiple different departments, locations, and outside organizations (when needed) to ensure services are timed, coordinated, and sequenced appropriately and all associated activities are complete
Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments
Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered
Follows standard processes and workflows to ensure safety and reliability
Prepares, manages, and updates the daily schedule/calendars for physicians who deliver care (procedures, surgeries, clinic appointments) at different locations such as outreach clinics, hospitals, procedure centers
Review and respond to patient messages sent to the Epic in-box or through MyChart