Complex Scheduler (Southdale Cardiology Clinic)

University of Minnesota Physicians•Edina, MN

59d•$21 - $31

About The Position

Why M Physicians? Regardless of role, we recognize that every member of our team is vital! The Complex Scheduler is responsible for scheduling and coordinating multiple services including but appointments, imaging, labs, procedures, surgeries, and treatments. The Scheduler also collaborates with providers, clinic staff, schedulers, across multiple different departments, locations, and outside organizations (when needed) to ensure services are timed, coordinated, and sequenced appropriately and all associated activities are complete. Our Fairview Southdale Cardiology Clinic supports a wide variety of patients with their cardiac needs. This includes preventative care, coronary artery disease, hypertension, heart failure, atrial fibrillation and more. We have a large group of providers that work closely with the RN's, clinical support staff, scheduling staff and more to provide excellent patient care. Southdale was rated #1 in the twin cities for cardiac care, and coronary intervention. We are excited to add an individual to our clinic who enjoys being part of a team and has a passion for caring for patients! What you will do as a Complex Scheduler: Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns) Collaborate with patients, caregivers, providers, schedulers, and other care team members to ensure: Appointments, labs, imaging are prioritized and sequenced appropriately, patient has followed through on their labs, imaging, and appointments, medical records (results, office notes, etc) are received on time and available to the provider/care team Provides patients with correct information related to their scheduled appointments, procedures, or tests, and in response to any associated questions they might have. Prepares, manages, and updates the daily schedule/calendars for physicians who deliver care (procedures, surgeries, clinic appointments) at different locations such as outreach clinics, hospitals, procedure centers. Review and respond to patient messages sent to the Epic in-box or through MyChart.

Requirements

Highschool diploma or GED
Two years’ experience, in a healthcare setting/practice: Completing scheduling and registration of appointments Templating schedules in Epic Providing administrative medical support Using basic medical terminology
Will have some ability to work remotely

Responsibilities

Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments
Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered
Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns)
Collaborate with patients, caregivers, providers, schedulers, and other care team members to ensure: Appointments, labs, imaging are prioritized and sequenced appropriately, patient has followed through on their labs, imaging, and appointments, medical records (results, office notes, etc) are received on time and available to the provider/care team
Provides patients with correct information related to their scheduled appointments, procedures, or tests, and in response to any associated questions they might have.
Prepares, manages, and updates the daily schedule/calendars for physicians who deliver care (procedures, surgeries, clinic appointments) at different locations such as outreach clinics, hospitals, procedure centers.
Review and respond to patient messages sent to the Epic in-box or through MyChart.