Complex Sales Manager (Gerente de ventas compleja/o)

Azul Hospitality•Springdale, UT

About The Position

This role is responsible for driving group and corporate business for two properties: Red Cliffs Lodge Moab and Red Cliffs Lodge Zion by developing new accounts, maintaining and growing existing relationships, and executing strategic sales initiatives to maximize revenue and profitability across both properties. This is a hands-on selling role with meaningful growth potential and direct impact on overall revenue performance. The Complex Sales Manager will meet and exceed forecasted and budgeted revenue goals while ensuring a high level of customer satisfaction throughout the sales process. This position requires a strong understanding of seasonal demand cycles, destination-driven hospitality, and ownership of the guest experience from initial inquiry through execution, working collaboratively with hotel leadership, sales, and banquet teams to ensure a successful and seamless operation.

Requirements

2–5 years of hotel sales experience, with group and/or corporate focus
Experience selling destination, resort, lifestyle, or independent luxury hotels strongly preferred
Marriott background welcomed, but an independent luxury mindset is essential
Proven ability to drive new business, grow accounts, and meet revenue goals
Working knowledge of: CI/TY (or comparable CRM), Cvent, Group housing tools such as Passkey, Microsoft Excel, Word, and Outlook
Understanding of: Group pricing and basic displacement principles, Contract negotiation and concessions, Pipeline management and forecasting accuracy
Strong prospecting and relationship-building skills
Highly organized, self-directed, and comfortable managing two distinct destinations
Confident communicator who sells experience, environment, and value
Collaborative, adaptable, and growth-oriented
Demonstrated success in achieving or exceeding sales targets
Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Considerable knowledge of complex mathematical calculations and computer programs.
Possess strong supervisory, leadership, and hands-on management abilities, along with effective coaching skills.
Demonstrate solid financial expertise, with proven experience in profit and loss management, budgeting, and food control procedures.
Able to evaluate and develop personnel, operations, equipment, and revenue streams to drive continuous improvement.
Willing to travel within the regional area as required.
Must be detail oriented with outstanding organizational and communication skills.
Must possess intermediate computer skills.
Must Possess basic computational skills.
Knowledge of computer programs, math skills as well as budgetary analysis capabilities required.
Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system, and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail
Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
Thorough knowledge of food products, standard recipes, and proper preparation.
Ability to distinguish product quality, taste, texture, and presentation and observe preparation.
Ability to conduct meetings, menu briefings and maintain communication lines between line staff and departmental managers.
Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles.

Responsibilities

Proactively source and secure new group and corporate business for Moab and Zion
Target key segments including corporate retreats, incentive travel, small meetings, and experiential vertical markets
Prospect out-of-market accounts and maintain a disciplined outbound sales cadence
Respond to RFPs with thoughtful, story-led proposals that protect rate integrity and maximize total value
Build and manage a strong pipeline that supports occupancy, ADR, and strategic mix
Build lasting relationships with meeting planners, incentive houses, and third-party partners
Represent the Red Cliffs Lodge brand at industry events, sales missions, and client appointments
Maintain awareness of competitive sets, destination trends, and demand drivers in both markets
Work closely with the Director of Sales, Revenue Management, and on-property teams
Maintain accurate pipeline tracking, forecasting, and reporting
Travel regularly between Moab and Zion while executing consistent remote sales outreach
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Perform other reasonable job duties as requested by direct and indirect supervisors.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect supervisors.
Assist with any guest inquiry