Complex Reservations Coordinator - Signia by Hilton and Waldorf Astoria Orlando

Hilton • FL

100d • $20

About The Position

Signia by Hilton Orlando, and the adjacent, Waldorf Astoria Orlando, 2 Official Walt Disney World® Hotels are searching for a Complex Reservations Coordinator to join their dynamic Reservations team! Between the 2 properties combined, there are over 1,500 rooms, 12 restaurants and lounges and over 350,000 sq. feet of meeting and event space. Ideal candidate would be someone who has previous hospitality experience in reservations, front desk or group housing, is detail oriented and has excellent communication and multitasking skills. Microsoft Office, OnQ and R&I experience is highly preferred. This is the perfect opportunity for anyone looking to elevate their hospitality career at a large complex operation.

Requirements

• Previous hospitality experience in reservations, front desk or group housing
• Detail oriented with excellent communication and multitasking skills
• Experience with Microsoft Office, OnQ and R&I

Responsibilities

• 90% of this role will be focused on groups, the other 10% will be on leisure wholesale third parties
• Creating and Managing group room block, building new SRPs in ONQ and R&I
• Monitor group blocks, ensure cut off dates are met, monitor groups performance, process rooming list using passkey
• Answer all transient and group reservations calls and emails in a professional and friendly manner
• Promptly provides accurate information regarding availability of accommodations and other requested information
• Work closely with hotel all necessary departments
• Confirm guest reservations for individuals via telephone and email
• Handle all 3rd party reservations request

Benefits

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: access to a wide variety of educational credentials through our partnership with Guild Education
• 401K plan and company match to help save for your retirement
• Hilton Shares: employee stock purchase program (ESPP) at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees