Complex Rehab Sales Consultant

National Seating & Mobility•West Region-Remote, CA

10d•Remote

About The Position

Statement of the Position: The Complex Rehab Sales Consultant, a remote position, initiates client interactions, develops sale opportunities, and maintains ongoing relationships with existing NSM clients regarding Complex Rehabilitation Technology (CRT) products and services. Client interactions are primarily handled utilizing the phone and other forms of electronic communications. A successful consultant develops new sales opportunities by demonstrating the benefits of preventative maintenance, product replacement and or product upgrade for current NSM CRT customers to achieve increased sales and profitability. Company Description: National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs. Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life. NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us. Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service. We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives.

Requirements

Communication Proficiency
Computer Proficiency
Initiative/Results Driven
Organizational Skills
Customer/Client Focus
Funding Experience
Customer Service Experience

Responsibilities

Lead generation.
Contacts current NSM clients through phone calls and emails to gather information and identify/qualify client needs.
Works closely with Inside Complex Rehab Consultant to open and communicate new mobility work orders the branch and funding team.
Engages with current clients to explain and schedule free CRT product evaluations.
Identifies additional purchases of products and services by clients. (This could include push campaigns for chairs, lifts, hospital beds, overlays, and other defined programs and products.)
Remains knowledgeable and up to date on changes and developments in NSM’s Complex Rehabilitation Technology products and the complex rehabilitation industry.
Collaborates with CRT and Home Access Management to facilitate new messages, campaigns, and offerings for clients.
Ensures client satisfaction.
Responds to requests from clients in a timely fashion.
Keeps management informed of all activity, including timely preparation of reports.