Complex Quality Manager
About The Position
Manage Quality Systems including Container Internal Auditing, Tracking Incidents & Credit System, Quality Management System by: Training team members on each application Serving as administrator of each application Participate in auditing for CIA and managing processing of customer complaints Analyze data reports for each application for trends Develop and implement corrective action plans to mitigate negative trends Manage the Product Safety platform locally including: Responsibility for GFSI certification (via IFS PacSecure or equivalent) Ensuring compliance with food safety, customer, and regulatory requirements Ensure training for employees and contractors on related product safety procedures Lead 3rd party auditing by certifying body or customers Ensure HACCP plans are reviewed & updated accordingly Investigate and mitigate product safety complaints Develop and implement corrective action plans for product safety deficiencies (either identified via 3rd party audits, complaints, or internal auditing) Lead problem solving and Root Cause Counter Measure (RCCM) initiatives, including development of small teams (when necessary), identification of root cause, development & implementation of corrective action plans, and tracking for sustainability Lead initiatives to drive improvement in quality by collaborating with other departments, promoting improvements in improving KPIs (including DPPM and Incident Rate) leading to improved customer satisfaction. Participate in new hire and refresher training to provide training on quality and product safety procedures Serve as a resource for our 80s customers through customer location visits and meetings to provide support for quality, including data collection and providing information on corrective action plans Participate in new item meetings and oversight of trial process
Requirements
- Bachelor’s degree (process engineering preferred), or equivalent experience within the corrugated industry
- Minimum of 3 years of experience in manufacturing (Lean Sigma training a plus)
- Minimum of 2 years of experience in supervisory role
- Strong writing skills
- Action Oriented
- Customer Focus
- Drive for Results
- Command Skills
- Process Management, Building Effective Teams, Managing Through Systems
- Problem Solving and Business Acumen
Nice To Haves
- GFSI knowledge preferred
Responsibilities
- Manage Quality Systems including Container Internal Auditing, Tracking Incidents & Credit System, Quality Management System
- Training team members on each application
- Serving as administrator of each application
- Participate in auditing for CIA and managing processing of customer complaints
- Analyze data reports for each application for trends
- Develop and implement corrective action plans to mitigate negative trends
- Manage the Product Safety platform locally
- Responsibility for GFSI certification (via IFS PacSecure or equivalent)
- Ensuring compliance with food safety, customer, and regulatory requirements
- Ensure training for employees and contractors on related product safety procedures
- Lead 3rd party auditing by certifying body or customers
- Ensure HACCP plans are reviewed & updated accordingly
- Investigate and mitigate product safety complaints
- Develop and implement corrective action plans for product safety deficiencies (either identified via 3rd party audits, complaints, or internal auditing)
- Lead problem solving and Root Cause Counter Measure (RCCM) initiatives, including development of small teams (when necessary), identification of root cause, development & implementation of corrective action plans, and tracking for sustainability
- Lead initiatives to drive improvement in quality by collaborating with other departments, promoting improvements in improving KPIs (including DPPM and Incident Rate) leading to improved customer satisfaction.
- Participate in new hire and refresher training to provide training on quality and product safety procedures
- Serve as a resource for our 80s customers through customer location visits and meetings to provide support for quality, including data collection and providing information on corrective action plans
- Participate in new item meetings and oversight of trial process
Benefits
- health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets
- Leadership training, promotional opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
