Complex Operations Manager

RBC • Minneapolis, MN

1d • $55,000 - $95,000

About The Position

What is the opportunity? Embrace RBC Wealth Management’s core values and culture of doing what’s right. As a Complex Operations Manager (COM), you will monitor all complex operations activities including acceptance and distribution of clients’ funds and securities. You will coach and supervise the complex operations associates to ensure they execute functions consistent with branch, firm and regulatory policies and procedures. At RBC Wealth Management, your career progression matters to us. We offer training, development and learning resources so you continue to grow your career in a way that matters to you. What will you do? Oversee the delivery and receipt of all client funds and securities. Review and approve cost basis changes and communicate margin-related issues to Financial Advisors and Client Associates and then communicate resolution to the margin department. Provide daily and monthly reports to the Complex Administrative Manager for review in a timely manner. Partner with the Complex Administrative Manager to onboard and train new and existing associates. Maintain strong and cooperative relationships between the operations associates and the offices in the complex by quickly and efficiently resolving issues as they arise and escalating problems to the Complex Administrative Manager. Coordinate the maintenance of all operations-related systems and equipment for IT related projects, activities, changes and issues. Secure the complex cashiering office at all times.

Requirements

• Minimum of 5 years of financial services industry experience and a working knowledge of fixed income products, equities, mutual funds, insurance, annuities, the stock market, investments and retirement plans
• Series 7, 66 (or 63/65 licenses)
• Attention to detail along with strong math, organizational and problem solving skills
• Excellent interpersonal verbal and written communication skills
• Ability to work effectively in fast-paced, deadline-driven environment, and manage multiple demands and competing priorities

Nice To Haves

• Bachelor’s degree
• Previous supervisory or management experience
• Series 8 (or 9/10) license or the ability to obtain within 12 months

Responsibilities

• Oversee the delivery and receipt of all client funds and securities.
• Review and approve cost basis changes and communicate margin-related issues to Financial Advisors and Client Associates and then communicate resolution to the margin department.
• Provide daily and monthly reports to the Complex Administrative Manager for review in a timely manner.
• Partner with the Complex Administrative Manager to onboard and train new and existing associates.
• Maintain strong and cooperative relationships between the operations associates and the offices in the complex by quickly and efficiently resolving issues as they arise and escalating problems to the Complex Administrative Manager.
• Coordinate the maintenance of all operations-related systems and equipment for IT related projects, activities, changes and issues.
• Secure the complex cashiering office at all times.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

What This Job Offers

• Job Type: Full-time
• Career Level: Manager