Complex Oncology Nurse Navigator

Thyme Care • Nashville, TN

3d • Hybrid

About The Position

Thyme Care Inc., the management company to Thyme Care Medical PLLC, is the employing entity with your duties to be performed for Thyme Care Medical PLLC, a medical practice, and its patients. As a Complex Oncology Nurse Navigator, you will be on the frontlines serving our members diagnosed with cancer. This role reports to our RN Care Team Lead. In it, you will conduct clinical assessments, monitor for changes in health, coordinate care, including transitions, and educate members and caregivers about their diagnosis and treatment over the phone to support our higher-acuity members as they move through the oncology care continuum. You will demonstrate a strong clinical focus that supports the need for culturally competent care. Additionally, you will help improve Thyme Care’s service offerings by communicating member and provider feedback to our clinical leadership. You will also assist with other administrative projects as needed. This role can be remote or hybrid-based in our Nashville office. Most of your day will be dedicated to speaking with members and handling clinical escalations and tasks. We maintain a schedule that includes your lunch and breaks to ensure sufficient clinical coverage.

Requirements

• A member-first approach.
• A BSN. You have a Bachelor of Science Degree in Nursing, a compact unrestricted Registered Nurse (RN) license, and a willingness to obtain additional state licenses as needed.
• Experience . You have at least 5 years of nursing experience with 3 years of high-acuity, adult oncology experience.
• Additionally, you are certified as an Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM).
• Organized. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
• Effective listener and communicator.
• Comfort with ambiguity.
• A desire to learn how to use new technologies.
• Experience with video chatting, Google Suite, Slack, electronic health records, or comfort in learning new technology is important.
• Experience with working remotely and a willingness to learn new technology are required.
• I dentify priorities and take action.
• To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs.
• OCN certification is required at the time of hire or a commitment to obtain within 2 years of hire at Thyme Care.

Responsibilities

• Identify and prioritize a member's needs and help them remain safe in the community.
• Assist members with care coordination and care management following admissions.
• Coordinate discharge plans with hospital case managers and follow-up care with providers.
• Monitor member progress, provide regular updates, and establish targeted support plans with the healthcare team in case conferences.
• Build strong, trusting relationships with payers and providers to optimize care and prevent readmissions for our members.
• Partner with non-clinical Care Team members to support the member’s social determinants of health needs, such as food resources, transportation access, and support at home.
• Conducting telephonic assessments, including pain assessments and medication reconciliation.
• Ensure members have access to medications and appointments, providing referrals and support as appropriate.
• Perform virtual home safety evaluations and assess the need for DME/supplies.
• Provide referrals to PT, OT, skilled nursing, palliative care, hospice care, etc., as appropriate.
• Be available for urgent clinical escalations and clinical consult support.

Benefits

• We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.
• To ensure sufficient clinical coverage, we ask that our Care Team be prepared to work up to 2 holidays per year, compensated at a 1x hourly rate and a 2.5x holiday rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees