Complex Oncology Nurse Navigator

Thyme Care

4d • Hybrid

About The Position

As a Complex Oncology Nurse Navigator, you will be on the frontlines serving our members diagnosed with cancer. This role reports to our RN Care Team Lead. In it, you will conduct clinical assessments, monitor for changes in health, coordinate care, including transitions, and educate members and caregivers about their diagnosis and treatment over the phone to support our higher-acuity members as they move through the oncology care continuum. You will demonstrate a strong clinical focus that supports the need for culturally competent care. Additionally, you will help improve Thyme Care’s service offerings by communicating member and provider feedback to our clinical leadership. You will also assist with other administrative projects as needed. This role can be remote or hybrid-based in our Nashville office.
Most of your day will be dedicated to speaking with members and handling clinical escalations and tasks. We maintain a schedule that includes your lunch and breaks to ensure sufficient clinical coverage.

Requirements

• A member-first approach. You’re personally motivated by our mission and by what we are building. You seek to understand problems and help people solve them, especially this one.
• A BSN. You have a Bachelor of Science Degree in Nursing, a compact unrestricted Registered Nurse (RN) license, and a willingness to obtain additional state licenses as needed.
• Experience. You have at least 5 years of nursing experience with 3 years of high-acuity, adult oncology experience. Additionally, you are certified as an Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM).
• Organized. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
• Effective listener and communicator. You are winsome and articulate, but you always start with listening and hearing what may not be voiced because you listen intently to others. You build rapport and great working relationships with members and colleagues.
• Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course… and part of the adventure.
• A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records, or comfort in learning new technology is important. Experience with working remotely and a willingness to learn new technology are required.
• Identify priorities and take action. You know how to identify and prioritize a member's needs and do what it takes to address urgent and important needs immediately.

Responsibilities

• Have completed training and are up to speed on Thyme Care systems, tools, technology, partners, and expectations.
• Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction.
• Be comfortable following Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards. Your ability to effectively engage and support our members is reflected in our efficiency metrics and quality standards.
• Identify and prioritize a member's needs and help them remain safe in the community.
• Assist members with care coordination and care management following admissions.
• Coordinate discharge plans with hospital case managers and follow-up care with providers.
• Monitor member progress, provide regular updates, and establish targeted support plans with the healthcare team in case conferences.
• Build strong, trusting relationships with payers and providers to optimize care and prevent readmissions for our members.
• Partner with non-clinical Care Team members to support the member’s social determinants of health needs, such as food resources, transportation access, and support at home.
• Conducting telephonic assessments, including pain assessments and medication reconciliation.
• Ensure members have access to medications and appointments, providing referrals and support as appropriate.
• Perform virtual home safety evaluations and assess the need for DME/supplies.
• Provide referrals to PT, OT, skilled nursing, palliative care, hospice care, etc., as appropriate.
• Be available for urgent clinical escalations and clinical consult support.

Benefits

• We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees