Complex Needs Specialist

Schroders Personal Wealth

About The Position

Schroders Personal Wealth aims to improve the way financial advice is offered, by making it more affordable, accessible and powerful for more people. We want to change lives for the better. Acting as a technical support for complex advice cases, the Complex Needs Specialist will support financial advisers in constructing and developing client solutions for technically complex advice areas. This includes acting as a point of reference for wider investment market and technical advice trends information. As a Complex Needs Specialist, you’ll play a key role in supporting our financial advisers with technically complex advice cases, helping them deliver exceptional solutions for clients with unique or intricate financial needs. You’ll act as a trusted technical resource, providing insight into advanced planning strategies and market trends to strengthen relationships and secure outcomes. You believe that great advice starts with understanding complexity and crafting solutions that meet each client’s unique circumstances. You’ll collaborate closely with advisers and paraplanners, offering expertise in areas such as trusts, non-personal entities, enhanced inheritance tax planning, and specialist investment strategies. Your ability to simplify complexity and deliver clarity will be central to creating confidence for both advisers and clients. We’re committed to changing lives—not just for our clients, but for our colleagues too. You’ll be part of a collaborative and inclusive team, where your development is supported and your ideas are welcomed.

Requirements

Minimum Level 4 Diploma and working towards Chartered, Chartered would be beneficial
Proven experience working in wealth management or financial services industry
Previous financial adviser or paraplanning experience preferred
It is a role requirement to pass any professional qualifications relevant to the role that may be introduced by future legislation.

Responsibilities

Act as technical support for complex advice cases where advisers require the support of a specialist to help construct and develop tailored client solutions.
Provide expertise on cases involving unusual client circumstances, trusts, non-personal entities, enhanced IHT planning, VCT/EIS, retirement income planning, and legacy product issues.
Act as a point of reference for the wider investment market and advice trend information
Support advisers in the construction of appropriate advice and product solutions along with any bespoke pricing arrangements
Key SME who analyses and evaluates the feasibility / relevance of proposals for complex products / services
Collaborate with internal teams and external partners, including third-party providers and Cazenove Capital, to ensure smooth client onboarding.
Invest in your own development and support others by delivering specialised training or coaching in your area of expertise.
Identify opportunities to improve business practices and recommend enhancements to policies, processes, and standards.
Uncover emerging issues and/or needs and identify potential causes, related issues, key stakeholders and barriers
Contribute to Investment Office forums and stay informed on emerging issues, market developments, and legislative changes.
Commitment to living our values, upholding Consumer Duty responsibilities, ensuring professional standards and maintaining your Statement of Professional Standing (SPS).

Benefits

Generous Holiday Entitlement: 30 days of annual leave plus bank holidays, with the option to buy or sell 5 days.
Health & Wellbeing: Company-paid Private Medical Insurance, Life Insurance, and Health Screening.
Company Pension Contribution: A matched pension contribution of up to 15% of your base pay.
Cash Allowance: Flexible allowance to spend on additional benefits personal to you, including: dental cover, paid sabbatical leave, gym membership, menopause support.
Bonus Opportunity: Dependent on individual/company performance (eligible after 3 months’ service)
Financial Advice: Access to free financial advice to help secure your financial future.

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