Complex IT Manager

Loews Hotels•Miami Beach, FL

60d

About The Position

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Purpose: Maintain hotel information technology systems, hardware, and infrastructure and provide staff direction and supervision. Manage all aspects of the day-to-day operations at assigned locations while ensuring the efficient operation, availability, and security of all user endpoints, servers, printers, UPS devices, network devices, and telephony infrastructure.

Requirements

Knowledge of Desktop Hardware and Software Installation and Configuration
Knowledge of Networking systems to include hubs, switches, DHCP and DNS.
Knowledge PMS and related interfaces
Knowledge of Retail and F&B POS Systems
Two year College Degree
Two years related work experience

Nice To Haves

Hand on experience with Mobile Device Support and Management

Responsibilities

Assign, manage, and perform tasks necessary to ensure the efficient operation, availability, and security of all hardware and software endpoints, servers, printers, UPS devices, network devices, and telephony infrastructure.
Ensure monitoring, analysis, troubleshooting, and corrective actions for O/S and application patching and anti-virus protection updates to all property user endpoints and servers.
Provide support for data and telephony device connectivity to an enterprise local and wide area network.
Maintain an accurate, up-to-date inventory of all hardware, software, and licenses.
Perform local systems backup, ensuring all critical data is transferred to backup servers without errors or omissions. Maintains current system images of all server-level endpoints. Perform restoration on local servers to ensure data is protected and functional.
Provide support for hotel business technologies to include POS, High-Speed Internet, FTG/VOD, Telephony, and PMS interfaces. Ensure maximum uptime of all equipment and services.
Maintain cleanliness and excellent condition of equipment, MDF, IDFs, and work areas.
Partner with Local IT Director, Regional IT Leadership and Corporate IT Teams - Planning and coordination of all IT projects, preventive maintenance, and system upgrades.
Review of IT Operating and Capital Budgets.
Provisioning of user roles, rights, and access to business applications.
IT Equipment Disposal.
Ensure compliance with all Corporate Policies & Procedures and legal requirements related to Hardware & software installation, use, and licensing agreements.
Respond to administrative requests and responsibilities in a timely manner
Demonstrate a proactive approach towards work activities
Ability to work flexible schedule to include weekends and holidays
24X7 availability in the event of a critical systems failure having an impact on hotel revenue or guest service