Complex Guest Service Agent - Hilton Portland Downtown and the Duniway

Hilton • Portland, OR

90d • $20

About The Position

The Hilton Portland and the Hilton Duniway are looking for their next Complex Guest Service Agent to join their dynamic team at the front desk! If you have a passion for customer service experience and want to learn and grow in the hospitality industry, this is the perfect opportunity! Come enjoy great perks like free meals during shifts, a robust benefits plan and discounted room rates for you and your family at Hilton Hotels!

Requirements

• Minimum of 1 year customer service experience
• Ability to work a flexible schedule that includes nights, weekends and holidays
• Effective communication with English language-speaking guests
• Computer skills in Microsoft Word, Excel, and PowerPoint, with the ability to effectively navigate the Internet
• Knowledge of The OnQ is a PLUS

Responsibilities

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Benefits

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees