Complex Event Manager

Highgate Hotels•Las Vegas, NV

11d

About The Position

Complex Event Manager is responsible for coordinating and supervising assigned group business after it is booked by the sales & catering department, and through completion of the event or function, while maintaining profitable operations and high-quality products and service levels. He/she is expected to market ideas to promote business; Maintain revenue and meet budgeted productivity while keeping quality consistently high. The Complex Event Manager is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.

Requirements

At least 2 years of progressive experience in a hotel or as a meeting planner
M ust be proficient in Windows, Company approved spreadsheets and word processing
Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by guests
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.

Nice To Haves

Marriott Consolidated Inventory System “CI” experience a plus

Responsibilities

Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
Prepare and submit required reports in a timely manner.
Follow up on all turnovers within 24 hours via telephone and within 2 days with written correspondence.
Know meeting room setups and capabilities.
Know sleeping room configurations and types.
Respond to requests by Meeting Planners immediately.
Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.
Interact with outside planners, vendors for event setup.
Maintain pricing integrity and propose upscale menus for clients.
Create, review and revise rooming lists and VIP lists.
Manage existing accounts and follow up with client resolicitation to capture future business.
Work with other F&B managers and keep them informed of F&B issues as they arise.
Manage the function book and adjust space in order to ensure maximum potential revenue.
Meet or exceed set goals.
Be visible on the floor and assist staff as needed during functions.
Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.)
Plan and execute holiday and special events in conjunction with the Associate Director of Event Management
Use feedback from Meeting Planner evaluations to improve service and quality.
Other duties as required/assigned