Complex Director

Compass Group•Los Angeles, CA

12d•$130,000 - $150,000•Onsite

About The Position

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !Job SummaryRestaurant Associates is bringing an elevated, multi-venue dining program to the Los Angeles County Museum of Art (LACMA). We are seeking a Complex Director to lead all front-of-house operations and overall business performance across four distinct concepts: a Fine Dining Restaurant, Wine Bar, Café, and a robust Catering & Events program. This is a senior, on-site leadership role for a hospitality executive who thrives in complex, high-profile environments and brings a proven background in luxury dining, cultural institutions, and multi-unit operations. The Resident General Manager serves as the face of hospitality on campus, partnering closely with culinary leadership, museum stakeholders, and Restaurant Associates’ senior leadership team.

Requirements

8–10+ years of senior hospitality leadership experience, with demonstrated success in multi-unit, multi-concept environments.
Strong background in fine dining, luxury hospitality, cultural institutions, hotels, or destination-driven venues is essential.
Proven experience leading large, diverse teams across front-of-house, events, and service operations.
Deep financial acumen with hands-on experience managing complex P&Ls and high-revenue operations.
Exceptional communication and stakeholder-management skills; comfortable partnering with executive clients and cultural organizations.

Nice To Haves

Bachelor’s degree in Hospitality Management, Business, or related field preferred.
Passion for hospitality, food, beverage, art, and culture, with a refined understanding of guest experience at the highest level.

Responsibilities

Provide full operational leadership across all LACMA dining venues, ensuring consistency, excellence, and alignment with Restaurant Associates’ brand and the museum’s guest experience standards.
Lead, mentor, and develop a senior leadership team including General Managers, service leaders, and department heads across fine dining, café, wine bar, and catering operations.
Own financial performance across the campus, including multi-million-dollar P&L oversight, labor optimization, forecasting, and cost controls.
Serve as the primary liaison to museum leadership, curators, and stakeholders, ensuring dining experiences seamlessly complement exhibitions, special events, and public programming.
Oversee all catering and events, from VIP donor dinners and exhibition openings to high-volume galas and institutional events.
Partner closely with culinary leadership on service execution, menu rollouts, beverage programs, and guest experience strategy.
Ensure café operations meet the needs of daily museum guests and staff, including barista programs, grab-and-go offerings, and seasonal beverage concepts.
Champion service culture, professionalism, and hospitality standards across all teams.
Uphold and advance sustainability, wellness, safety, and inclusion initiatives in collaboration with Restaurant Associates’ corporate partners.